Hi, I’m
Parveen Kaur
Sheffield
Summary
Hardworking senior sales associates are successful at cultivating and deepening relationships to build a loyal customer base. Leverages strong planning, problem-solving, and customer service skills to achieve demanding sales objectives. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
years of professional experience
Work History
Canara HSBC life insruance
Senior Sales Associate
02.2021 - 03.2023
Job overview
- Met or exceeded sales objectives on a consistent basis to drive company growth.
- Developed sales plans to increase market share, customer base and revenue.
- Trained, coached and mentored new sales associates for maximum performance.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Kept detailed track of sales and customer information in company system.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
- Trained new sales personnel on company policies, customer acquisition strategies, and successful sales techniques.
- Generated sales leads and cold calling potential customers.
- Maintained comprehensive knowledge of industry-related goods and services.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Streamlined team sales processes to increase productivity and decrease closing time.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
Aditya Birla, HDFC
Senior Customer Relationship Executive
05.2018 - 03.2022
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Punjab Technical UniversityIndia
MBA from HR & Marketing
04.2017
Gurunanak Dev UniversityIndia
Bachelor of Commerce from Finance
04.2015
Skills
- Accurate Cash Handling
- Account Development
- Cold Calling Abilities
- Exceptional Communicator
- Client Relationship-Building
- Time Management
- Client Relationship Management
- Revenue Generation
- Product Knowledge
- Stress Management
- Team Leadership
Additional Information
- Father's name : Baldev Singh
- Date of birth: 03 Sep. 1994
- Sex : Female
- Marital status: Married
- Nationality: Indian
Languages
Punjabi
Native language
English
Intermediate
B1
Hindi
Intermediate
B1
Declaration
I hereby declare that the above-written particulars are true to the best of my knowledge and belief.
Availability
See my work availability
Not Available
Available
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Timeline
Senior Sales Associate
Canara HSBC life insruance
02.2021 - 03.2023
Senior Customer Relationship Executive
Aditya Birla, HDFC
05.2018 - 03.2022
Punjab Technical University
MBA from HR & Marketing
Gurunanak Dev University
Bachelor of Commerce from Finance
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