Parveen Kaung
Coventry,United Kingdom
Summary
Over 20 years of experience in retail and customer service with a focus on reliability and teamwork. Proven track record in leading, training, and developing staff while enhancing problem-solving and customer satisfaction. Highly adaptable in addressing diverse customer needs, successfully building trust and fostering long-term loyalty. Strong organizational skills with expertise in coordinating schedules, managing data, and supporting team operations.
Overview
29
29
years of professional experience
Work history
Independent Projects & Personal Development
Naturally Pawtastic Ltd
Coventry
2025.03 - Current
- Developing pet supplies venture to cater to growing consumer preference for natural pet products.
- Managing budgets to facilitate effective pricing strategies that align with changing market dynamics.
- Enhance order handling and customer communication to improve overall efficiency and strengthen customer engagement.
Operations administrator
Our Homes Matter Ltd
Remote
2023.04 - 2025.03
- Prioritised and managed tasks effectively during high-pressure situations to support team productivity.
- Processed supplier invoices and maintained daily records in compliance with GDPR regulations.
- Streamlined office operations, enhancing efficiency and supporting team collaboration.
- Liaised with multiple retailers such as IKEA, Magnet and Wickes to resolve delivery, product and service issues.
- Managed customer bookings and resolved complaints while maintaining high service standards.
Office Administrator
Arrol's Vehicle Repairs
Coventry, West Midlands
2022.09 - 2023.02
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled bookings and resolved customer issues while maintaining service standards.
- Maintained accurate records and prioritised administrative tasks effectively.
Volunteer
RSPCA
Coventry, West Midlands
2022.05 - 2022.12
- Maintained animal records and ensured welfare standards.
- Supported daily operations including cleaning, feeding and exercising routines.
Office Administrator
Exhall Junior School
Coventry, West Midlands
2022.03 - 2022.07
- Maintained confidential records and ensured GDPR compliance.
- Managed correspondence and supported day-to-day office operations.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Coordinated staff communication and assisted with school trip arrangements.
Customer Service and Sales
IKEA
Coventry
2007.08 - 2020.03
- Team led customer service and kitchens teams, achieving a 100* Mystery Shopper score (first in UK)
- Trained and developed co workers to improve performance and service quality.
- Managed customer complaints/queries and coordinated across departments to ensure smooth operations.
Customer Services Assistant
Makro
Coventry
2000.09 - 2003.08
- Delivered customer service and supported daily store operations.
- Handled transactions and resolved customer queries efficiently.
Shop Assistant
Bridge Wines Stores - Family Business
Coventry
1997.06 - 2000.08
- Assisted with stock control, pricing and customer service.
- Managed book keeping and supplier orders.
Education
BA (hons) 2:1 - Business Administration
Coventry University
06.2007
Skills
- Administrative Support
- Customer Service Excellence
- Data Entry & Record Management
- Team work and Leadership
- Communication & Interpersonal Skills
- Problem Solving
- IT & Microsoft Office
- Email & Diary Management
- Organisation & Time Management
- Calmness under pressure
References
References available upon request
Languages
English
Punjabi
Education
other
Links
http://linkedin.com/in/parveen-kaung-0425861b3
Timeline
Independent Projects & Personal Development
Naturally Pawtastic Ltd
2025.03 - Current
Operations administrator
Our Homes Matter Ltd
2023.04 - 2025.03
Office Administrator
Arrol's Vehicle Repairs
2022.09 - 2023.02
Volunteer
RSPCA
2022.05 - 2022.12
Office Administrator
Exhall Junior School
2022.03 - 2022.07
Customer Service and Sales
IKEA
2007.08 - 2020.03
Customer Services Assistant
Makro
2000.09 - 2003.08
Shop Assistant
Bridge Wines Stores - Family Business
1997.06 - 2000.08
BA (hons) 2:1 - Business Administration
Coventry University