Parvathy Sreekumar
Birmingham,west midlands
Summary
A highly motivated and experienced professional with a proven customer service, administration, and communication track record. Possessing excellent interpersonal skills and a strong commitment to providing efficient and compassionate support. Eager to contribute to the firm by delivering exceptional service and efficient administrative support.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
HR Ambassador
Unitemps
University College Birmingham, West Midlands
11.2023 - Current
- Support the Academic and HR teams in various stages of the faculty recruitment process, demonstrating an understanding of HR procedures.
- Participate in interview panels, providing valuable student perspectives and offering feedback on prospective candidates.
- Assist in organising and coordinating recruitment events and activities.
- Served as a liaison between potential faculty members and current students, answering questions and providing insights into student life at the institution.
International Co-creator(Student Exp Project)
Unitemps
University College Birmingham, West Midlands
02.2023 - Current
- Actively collaborate with the university to enhance the international student experience, contributing to a welcoming and supportive environment for students from diverse backgrounds.
- Serve as a key advocate for international students, representing their perspectives and concerns to university staff and leadership.
- Collaborate with other student ambassadors and university staff to develop and implement programs and activities that address the specific needs of international students.
- Worked to foster a sense of community among international students and facilitate their integration into the university environment.
Ambassador (IT, Admissions and Enrolment)
Unitemps
University College Birmingham, West Midlands
02.2023 - Current
- Promoted cultural diversity by organising open days, induction week, and events, creating a welcoming environment for international students.
- Serve as an IT advisor to new students, providing essential IT support.
- Collaborate with the admissions team to streamline application procedures and assist with the coordination of open days for potential students. Provide prompt, courteous service to prospective students and parents via phone and email.
- Streamline operations by developing efficient data entry methods for student information into a database system.
Customer service manager
Agrichemic
Alappuzha, India
01.2018 - 12.2022
- Enhanced operating procedures for a smoother workflow, Conducted regular meetings for transparent communication.
- Resolved complaints efficiently, fostering customer loyalty.
- Cultivated a productive work culture by encouraging teamwork and managing administrative tasks such as data entry, record-keeping, and scheduling.
- Collaborated cross-functionally for seamless service delivery.
- Scheduled shifts based on seasonal demands and staff availability.
- Oversaw daily operations, ensuring optimal performance.
Senior Executive Administration and Recruitment
Agrichemic
India
11.2015 - 12.2017
- Recruitment, Training & Development of Front-line employees and Improve operational efficiency by streamlining processes.
- Developed and executed business strategies to drive growth; negotiated strategic partnerships with key stakeholders.
- Managed cross-functional teams and improved team performance; drove sales growth by establishing new customer relationships.
- Developed robust recruitment strategies to attract top talent and implemented training programs for improved employee performance.
- Coordinated with internal teams to ensure seamless service delivery.
Education
Master of Science - Hospitality
University of Warwick
Coventry 01.2023 - 11.2024
Master of Business Administration - Human Resources
Mahatma Gandhi University
India 06.2012 - 07.2014
Bachelor of Arts - English Communication
Mahatma Gandhi University
India 06.2009 - 08.2012
Skills
- Written and verbal communication skills
- Administrative proficiency & IT Skills
- Multi-tasking & Organisational skills
- Teamwork & Collaboration
- Confidentiality
Certification
- First Aid Basic Life support, Dignity and Safeguarding Adults & Children (SOVA), Equality and Diversity.
- Health & Safety, Fire Safety, Food Safety, Infection prevention & Control, Awareness of Mental Health, Dementia & Learning Disability & Challenging Behavior.
- Level 2 Food Hygiene and Safety.
- One-week event live training programme at NEC Birmingham hosting Crufts show.
- Successful Negotiation: Essential Strategies and Skills from the University of Michigan, 2021.
- One-month public relations and communication internship at Lakeshore Hospital.
- One-month internship as an English communication teaching assistant at Placid Vidya Vihar and Kristu Jyoti School
References
References available upon request.
Timeline
HR Ambassador
Unitemps
11.2023 - Current
International Co-creator(Student Exp Project)
Unitemps
02.2023 - Current
Ambassador (IT, Admissions and Enrolment)
Unitemps
02.2023 - Current
Master of Science - Hospitality
University of Warwick
01.2023 - 11.2024
Customer service manager
Agrichemic
01.2018 - 12.2022
Senior Executive Administration and Recruitment
Agrichemic
11.2015 - 12.2017
Master of Business Administration - Human Resources
Mahatma Gandhi University
06.2012 - 07.2014
Bachelor of Arts - English Communication
Mahatma Gandhi University
06.2009 - 08.2012
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