Parvathy Sabu
Londonderr,Londonderry
Summary
Dedicated and hard-working international student with more than two years of experience in office administration and customer service, currently pursuing a Master's degree at Ulster University's Magee Campus. I am a trustworthy and adaptable individual with demonstrated experience in handling clerical tasks like typing letters and compiling reports, managing information systems, and using Microsoft Office and management information systems. Committed to providing exceptional assistance in hectic settings and thriving in collaborative settings, I am enthusiastic about making a valuable contribution to the objectives of the business through part-time possibilities while consistently enhancing my transferable abilities.
Overview
4
4
years of professional experience
Work History
Front desk assistant(Part Time)
The Highlander Resort
Wagamon, Kerala
11.2023 - 12.2024
- Ensured effective communication by relaying messages between departments quickly.
- Organized meeting rooms for top client satisfaction.
- Improved office efficiency with handling of incoming calls, redirecting them accurately.
- Provided general information about company services when required enhancing customer understanding.
- Performed data entry tasks regularly, ensuring accurate record keeping of all relevant information.
- Scheduled appointments accurately to prevent overlaps or delays.
- Enhanced guest experience by swiftly resolving any issues or complaints that arose during their visit.
- Supported other administrative staff during high workload periods fostering teamwork.
- Handled all visitor registrations accurately to maintain up-to-date records in system database.
- Streamlined office supplies inventory via regular checks and replenishment orders as necessary.
Project Specialist in Customer Support Project
Infosys
Trivandrum, Kerala
01.2021 - 12.2024
- Provided high-quality administrative support to ensure smooth office operations for a busy project.
- Handled customer service calls and emails, assisting both internal staff and external clients.
- Fostered collaborative environment, improved team morale and productivity.
- Typed letters, prepared and compiled reports for management review.
- Assisted in administrative duties, including report preparation, filing, and data entry using Microsoft Office.
- Coordinated and scheduled meetings and conferences with internal and external stakeholders
- Maintained electronic filing systems and processed online documents using the company’s management information system.
- Ensured prompt and efficient handling of correspondence, contributing to a positive customer service experience.
- Utilized advanced software tools for efficient data management and reporting.
- Maintained comprehensive documentation for all projects, facilitated smooth audit process.
Education
Master of Science - Data Science
Ulster University, Londonderry
Londonderry, Northern Ireland 01.2025 -
Bachelor of Technology - Civil Engineering
Sree Narayana Gurukulam College Of Engineering
Ernakulam, Kerala 08.2016 - 06.2020
Skills
- Administrative Support: Proficient in typing letters, compiling reports, and computerized filing
- Customer Service: Strong background in handling internal and external customer inquiries
- MIS & Online Systems: Experience with management information systems and online postal systems
- Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Communication: Excellent verbal and written communication skills
- Organizational Skills: Efficient time management and attention to detail
- Positive attitude display
- Hospitality standards
Affiliations
- Listening to music
- Reading
- Painting
Languages
English
Advanced
Hindi
Upper intermediate
Malayalam
Native
Tamil
Intermediate
Timeline
Master of Science - Data Science
Ulster University, Londonderry
01.2025 -
Front desk assistant(Part Time)
The Highlander Resort
11.2023 - 12.2024
Project Specialist in Customer Support Project
Infosys
01.2021 - 12.2024
Bachelor of Technology - Civil Engineering
Sree Narayana Gurukulam College Of Engineering
08.2016 - 06.2020
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