Senior Team Lead Manager
ABB
Auckland, Newzealand
04 2023 - 10 2024
- Identified and proactively acted on issues impacting team performance and cohesiveness.
- Managed inventories and stock, including keeping detailed records of inventory use and sales.
- Trained staff on proper procedures and methods for maximising production and collaboration.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Prepared team for evaluations, inspections and audits with direct mentoring and instruction.
- Established team goals, delegated tasks and set clear deadlines.
- Oversaw strong culture of health and safety focused on taking responsibility for employees, visitors and outside workers.
- Directed cross-functional team members to complete assignments, maximise quality and work efficiently.
- Produced weekly, daily and monthly activity reports and forecasts.
- Upskilled team members by planning and delivering training workshops.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.