Certified PMP®, SAFe Agile, and Scrum Master® (CSM®) with over 22 years of global IT program and project management experience. Led complex digital transformation initiatives across Salesforce ecosystems, SAP, and Oracle Siebel platforms. Currently managing a greenfield implementation of Salesforce, Pega, and S/4 HANA, focusing on stakeholder engagement, risk management, and system integration. Previous experience includes leading AbbVie's Tier Management , Loyalty Program and AMI (Medical Education Platform) tower deploying Salesforce-based event management and Identity & Consent Management (ICC) solutions across 45 countries enhancing commercial processes.
Analysed WSS business AS-IS processes to recommend appropriate implementation tools.
Facilitated workshops with clients to evaluate current functionalities and expectations.
Developed project implementation plan to ensure stakeholder engagement and alignment.
Conducted evaluations of WSS pain points, including product configuration, pricing, and operations.
Successfully migrated legacy functionality for Leads and Opportunity creation to Salesforce.com and Siebel CRM.
Documented Functional Design Documents and High-level Business Process Flow.
Prepared AS-IS documentation to map legacy system functionality to new CRM platform.
Conducted JAD sessions to define project scope and accelerate deliverables.
Developed integrations with legacy systems, CPQ systems, and various external platforms.
Established integration with Concept Wave for quote generation alongside Siebel CRM.
Facilitated workshops to collect inputs and produce Business Requirements documents and Gap Analysis.
Assessed risks, identified issues promptly, and reported status as offshore coordinator.
Delivered solutions for Preventative Maintenance track, enhancing call centre and lending processes.
Designed new quoting process from initiation to order completion.
Managed order management processes to increase efficiency.
Executed asset-based ordering to optimise resource allocation.
Developed end-to-end interface design to streamline operations.
Oversaw Siebel upgrade from version 7.8 to 8.0, ensuring seamless transition.
Created functional design based on business requirements and client specifications.
Developed integration interfaces using workflows and business services with scripting.
Designed asset-based order management processes to enhance operational efficiency.
Produced new business events for enterprise application integration and signal processing.
Collaborated on data maps to improve integration accuracy and performance.
Developed working prototypes and documentation for virtual business components.
Executed proof of concept demonstrating real-time integration with legacy systems.