Partha Sarathi Dutta
London,United Kingdom
Summary
Accomplished professional with 21 years of experience in end user computing, project management, and service delivery management. Demonstrates proficiency in PRINCE2 and Scrum methodologies, with a strong focus on agile project management and resource scheduling. Skilled in vendor relationship maintenance, people management, and client relations, aiming to leverage these competencies to drive successful project outcomes and enhance organisational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Project manager
Tata Consultancy Services
London and Bangalore, United Kingdom and India
2020.07 - Current
- Spearheaded enterprise-wide Citrix to Azure Virtual Desktop (AVD) upgrade for 400+ users, ensuring a secure, cost-effective transition.
- Directed end-to-end cloud server upgrades and database modernizations, minimizing downtime while enhancing system reliability.
- Orchestrated comprehensive Windows 10 deployment across 8000+ end-user machines, driving organization-wide operational efficiency and OS compliance.
- Managed 10 high-stakes Merger & Acquisition (M&A) integration projects, coordinating on-premise AD, Entra ID, and cloud email security teams, earning formal commendation from the Client CTO.
- Executed cloud application assessments utilizing Google Cloud Platform (GCP), PHP, and cloud security frameworks to identify vulnerabilities and optimize architectures.
- Led critical application upgrades and version control modernizations (e.g., Subversion, SQL, and application servers) for end clients, drastically improving platform performance.
- Directed client-side application rollouts and software packaging involving Microsoft Intune, streamlining the deployment of business-critical tools.
- Managed end-to-end IT rebranding projects, aligning technology footprints and ensuring seamless communication across all stakeholder groups.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Led cross-functional teams to achieve project goals on time.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Steered teams through complex project phases to successful completion.
- Developed comprehensive project plans for successful execution and delivery.
- Ensured effective resource allocation with meticulous project scheduling.
Service delivery manager
Tata Consultancy Services
Bangalore and London, India and United Kingdom
2013.09 - 2020.06
- Directed a large-scale, high-performing onsite deskside support team of 60+ engineers, standardising workflows to optimise response times and field support productivity.
- Managed third-party managed service providers (MSPs) and local vendors across 50+ countries, negotiating strict SLAs to ensure consistent service delivery and cost efficiency.
- Governed comprehensive EUC service delivery frameworks spanning remote service desks, deskside engineering, and tech bars to maintain business continuity for enterprise users.
- Monitored and exceeded defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for incident resolution, request fulfilment, and customer satisfaction.
- Administered endpoint estate policies using Microsoft Intune to enforce conditional access, deploy software packages, and secure corporate data across diverse device profiles.
- Overhauled the hardware and software asset management lifecycle, reducing data discrepancy, improving compliance, and recovering tech debt from retired equipment.
- Successfully architected and executed the end-to-end service transition framework for 2 new client accounts, mitigating risks and establishing standard operating procedures.
- rheaded digital workplace transformation initiatives, replacing legacy systems with modern cloud desktop infrastructure and digital employee experience tracking.
- Leveraged service desk ticketing analytics to design preventative problem management strategies, reducing recurring ticket volumes across global sites.
- Devised strategic plans for business growth and sustainability.
- Instituted robust systems for tracking progress against key performance indicators.
- Negotiated contracts with suppliers to secure favourable terms and conditions.
- Coordinated with multiple stakeholders, ensuring alignment of goals and objectives across departments.
Change manager
Tata Consultancy Services
Kolkata, India
2011.07 - 2013.08
- Coordinated with various departments for streamlined process changes.
- Assessed risks associated with proposed changes, ensuring minimal disruptions to operations.
- Conducted post-implementation reviews, validating success of implemented changes.
- Utilised diagnostic tools in identifying areas requiring transformation for enhanced productivity.
- Ensured project deadlines were met whilst managing multiple change initiatives simultaneously.
- Fostered an open communication environment, encouraging employee feedback during periods of change.
- Reduced resistance to change by conducting effective staff training sessions.
Technical support engineer
Tata Consultancy Services
Bangalore, Peterborough, India, United Kingdom
2006.11 - 2011.06
- Investigated and troubleshot complex hardware, software, and connectivity issues, acting as a key escalation point for L2/L3 End User Computing incidents
- Resolved high-volume IT support tickets through ticketing platforms meeting strict SLAs and maintaining high user satisfaction.
- Diagnosed and resolved end-user faults both remotely and in-person, handling everything from user access management to peripheral and OS issues
- Created and updated technical knowledge base (KB) articles and standard operating procedures (SOPs), reducing repeat inquiries and improving first-call resolution rates
- Configured, deployed, and managed corporate endpoints using Microsoft Intune, overseeing device compliance, configuration profiles, and Windows Autopilot rollouts
- Contributed significantly to team projects by sharing insights and expertise in tech support domain.
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
Education
bachelor of Engineering - Electronics and Communication
East point College of Engineering and technology
Bangalore 2000.10 - /2004
Skills
- End user Computing
- Project management
- Service Delivery management
- Vendor relationship maintenance
- PRINCE2 expertise
- Scrum methodology proficiency
- Agile project management
- Resource scheduling
- People Management
- Client relations
Certification
Amazon web developer, Prince2 foundation, ITIL V3
Timeline
Project manager
Tata Consultancy Services
2020.07 - Current
Service delivery manager
Tata Consultancy Services
2013.09 - 2020.06
Change manager
Tata Consultancy Services
2011.07 - 2013.08
Technical support engineer
Tata Consultancy Services
2006.11 - 2011.06
bachelor of Engineering - Electronics and Communication
East point College of Engineering and technology
2000.10 - /2004