Parth Parmar
Glasgow
Overview
3
3
years of professional experience
Work History
Crew Member
ADAGIO APARTHOTEL
Glasgow, United Kingdom
01.2023 - Current
- Working as a team member to maintain customer relations, provide customer service, maintain hygiene, and provide the best stay at Adagio Aparthotel.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
Customer Service Executive/Receptionist
SMVS SWAMINARAYAN HOSPITAL
Gujarat, India
02.2022 - 08.2022
- Performed duties: Auditing, Billing, Cashier handling the queries of the customer and solving them in the best possible manner.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Assistant
Vinkal Management and Consultancy LLP (AMAZON)
Ahmedabad, India
09.2021 - 01.2022
- Performed duties: Handling customer queries regarding products, maintaining customer relations, solving issues, and expanding business
- Assisted customers with product selection, providing detailed information on features and benefits.
- Answered customer questions about product availability and shipment times.
- Investigated and resolved accounting, service and delivery concerns.
Business Process Specialist
Sage Business Process Outsourcing
Ahmedabad, India
01.2021 - 09.2021
- Performed duties: Worked on the different projects of the USA Clients and provided the best services
- Research and analysis of the data.
- Evaluated current processes to develop improvement plans.
- Collaborated with upper management to drive strategy and implement new processes.
- Optimized core processes to improve business performance and operational agility.
Education
MSc International Business Management - Business Management
GLASGOW CALEDONIAN UNIVERSITY
03.2024
Bachelor of Commerce - Accounting and Statistics
GUJARAT UNIVERSITY
06.2022
High School Diploma -
GHIRDHARNAGAR SECONDARY AND HIGHER SECONDARY SCHOOL
Ahmedabad05.2019
Skills
- Clear Communication
- Decision-Making
- Customer Relations
- Adaptability and Flexibility
- Performance Improvement
- Multitasking and Organization
- Collaboration and Teamwork
- Hospitality service expertise
Other
- Swimming
- Music
- Sports
Timeline
Crew Member
ADAGIO APARTHOTEL
01.2023 - Current
Customer Service Executive/Receptionist
SMVS SWAMINARAYAN HOSPITAL
02.2022 - 08.2022
Customer Service Assistant
Vinkal Management and Consultancy LLP (AMAZON)
09.2021 - 01.2022
Business Process Specialist
Sage Business Process Outsourcing
01.2021 - 09.2021
MSc International Business Management - Business Management
GLASGOW CALEDONIAN UNIVERSITY
Bachelor of Commerce - Accounting and Statistics
GUJARAT UNIVERSITY
High School Diploma -
GHIRDHARNAGAR SECONDARY AND HIGHER SECONDARY SCHOOL