Overview
Work History
Education
Skills
Other
Timeline
CustomerServiceRepresentative
Parth Parmar

Parth Parmar

Glasgow

Overview

3
3
years of professional experience

Work History

Crew Member

ADAGIO APARTHOTEL
01.2023 - Current
  • Working as a team member to maintain customer relations, provide customer service, maintain hygiene, and provide the best stay at Adagio Aparthotel.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked front counter, drive-thru and other areas.

Customer Service Executive/Receptionist

SMVS SWAMINARAYAN HOSPITAL
02.2022 - 08.2022
  • Performed duties: Auditing, Billing, Cashier handling the queries of the customer and solving them in the best possible manner.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Assistant

Vinkal Management and Consultancy LLP (AMAZON)
09.2021 - 01.2022
  • Performed duties: Handling customer queries regarding products, maintaining customer relations, solving issues, and expanding business
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Answered customer questions about product availability and shipment times.
  • Investigated and resolved accounting, service and delivery concerns.

Business Process Specialist

Sage Business Process Outsourcing
01.2021 - 09.2021
  • Performed duties: Worked on the different projects of the USA Clients and provided the best services
  • Research and analysis of the data.
  • Evaluated current processes to develop improvement plans.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Optimized core processes to improve business performance and operational agility.

Education

MSc International Business Management - Business Management

GLASGOW CALEDONIAN UNIVERSITY
03.2024

Bachelor of Commerce - Accounting and Statistics

GUJARAT UNIVERSITY
06.2022

High School Diploma -

GHIRDHARNAGAR SECONDARY AND HIGHER SECONDARY SCHOOL
Ahmedabad
05.2019

Skills

  • Clear Communication
  • Decision-Making
  • Customer Relations
  • Adaptability and Flexibility
  • Performance Improvement
  • Multitasking and Organization
  • Collaboration and Teamwork
  • Hospitality service expertise

Other

  • Swimming
  • Music
  • Sports

Timeline

Crew Member

ADAGIO APARTHOTEL
01.2023 - Current

Customer Service Executive/Receptionist

SMVS SWAMINARAYAN HOSPITAL
02.2022 - 08.2022

Customer Service Assistant

Vinkal Management and Consultancy LLP (AMAZON)
09.2021 - 01.2022

Business Process Specialist

Sage Business Process Outsourcing
01.2021 - 09.2021

MSc International Business Management - Business Management

GLASGOW CALEDONIAN UNIVERSITY

Bachelor of Commerce - Accounting and Statistics

GUJARAT UNIVERSITY

High School Diploma -

GHIRDHARNAGAR SECONDARY AND HIGHER SECONDARY SCHOOL

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