PARMINDER SINGH SAINI
Hayes,Middlesex
Summary
To Working in the Organization where I get opportunities to prove my ability and set goals for the betterment of Organization and personal development.
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Emerging travel professional with commitment to crafting superior travel experiences. Excels in sales-driven environments with proven history of client-centered communication.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Business Associate
Wipro, Cigna Healthcare
Mumbai, Maharashtra, India
2021.11 - 2023.04
- Cigna is a healthcare body based in United states of America. I have been working with them as medical billing date management system in india
- Working on their protals like Citrix, Webex, HCPM, CPF & many different tools
- Working on Doctors profile & loading into the system using Ren Modules
- Doing different researches on each cases by using critical thinking
- Handling & managing queries & getting best ideas to solve them among team members
- Working on escalations, interacting with US clients on call or having conversations through mails
- Maintaining all data & making reports in excel files to save records easily
- Team interaction and proving suggestions to discussion in team meetings for betterment of process
- Corresponded with team to fulfill projects and meet deadlines for department.
- Addressed enquiries and directed complaints to management.
- Participated in meetings, recorded minutes and provided detailed summary to attendees.
Customer Service Officer
Home Credit loans finance
Mumbai, Maharashtra, India
2020.09 - 2021.11
- Worked as a recovery customer care at home credit finance company in loans & recovery department
- We were reminding our customers to pay their bills on time to avoid penalties & high interest rates on their loans taken
- Used scripted conversation prompts to convey current account information and obtain payments.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Maintained working knowledge of available products and services.
- Responded to and summarised customer complaints and feedback.
- Responded to customer queries and provided excellent customer service.
Tour Operator Manager
Yatra NonStop, Online travel portal
Mumbai, Maharashtra, India
2018.11 - 2020.09
- Travel consultant cum tour operator with Yatra NonStop Company
- I used to help & guide people to plan the Holidays/ tour such as family tours, Business trips, Honeymooners, Group tours, etc
- Marketing & Selling Travel packages for Different Destinations (International & Domestic)
- Created contracts and Service Level Agreements with hotel and transportation providers.
- Calculated competitive tour quotes to increase bookings and grow revenue.
- Monitored market trends to develop tours suited to customer demand.
- Designed bespoke holiday packages to exact customer budget and resort requirements.
- Promoted offers, promotions and deals on social media channels to increase customer engagement.
- Built positive, productive relationships with suppliers to negotiate budget-friendly prices.
- Marketed holidays and tours through travel agents and online booking sites.
Business Process Analyst
Tata Consultancy Services, Lufthansa Airline
Mumbai, Maharashtra, India
2014.04 - 2018.11
- Worked for Lufthansa airline in back office which was handled by TATA Consultancy services, Mumbai
- Using their tools as SALON, SARA & OREX in sales department
- Working on systems are- Amadeus, SIRAX, Guide res
- Performing QC checks and client interaction through mails
- Manage assignments/handover/backup plan management in case of unscheduled leave of a team member
- Team interaction and proving suggestions to discussion in team meetings for betterment of process
- Created weekly and monthly reports and presentations, enabling improved operational analysis.
- Performed research to understand departmental and organisational needs, using findings to create tailored solutions.
Senior Travel Consultant
Sutherland global services, Qatar Airways
Mumbai, Maharashtra, India
2010.04 - 2014.04
- Working with Qatar Airways project in Revenue integrity process
- Using reservation system AMADEUS (1A) Handling of PNRs in Queues and taking appropriate action as per procedure
- With proper research & analyzing the bookings we were doing PNR / ticket cancellations which were duplicates/ fictitious
- Sending a warning calls/ messages to travel agents to take back your bookings which are invalid
- Checking customers passport details, personal details, ticket numbers, etc are correctly updated on the system or not
- Handling a team of 10 people and also performing QC (quality checks)
- Client interactions & communications through mails
Education
Diploma - International Airlines and Travel Management
IITC Institute
Thane, India 2009.08 - 2010.03
IATA Foundation Diploma - Airline & Tourism Course
IITC Institute
Thane, India 2009.08 - 2010.03
Computer Reservation system (CRS) in Galileo - CRS for Airlines
IITC
Thane, India 2009.08 - 2010.03
Certificate of Higher Education - Science
Mumbai University at G. N KHALSA COLLEGE
MUMBAI, INDIA 2007.06 - 2009.03
Secondary school english medium - Maths, Science, Social science
State board Maharashtra- Mithila English Hi School
Thane, India 2006.05 - 2007.03
MS-CIT - Computers
Maharashtra state board of Technical education
Mumbai, India 2007.02 - 2007.07
Share market financial education - Trading, Investments, Financial education
Shiv Investments
Thane, India 2021.10 - 2021.12
Skills
- COMPUTERS
- MS-CIT (Certificate in technology)
- Mail handling
- Microsoft Office - Word, Excel, PowerPoint, Outlook Express, Access
- Critical Thinking
- Travel itinerary management
- Global Distribution System knowledge
- Supplier negotiations
- CRM software management
- Itinerary planning
- Customer service
- Call centre experience
- Process development & business analysis
- Share market, trading & investments analysis
Interests
LEISURE INTERESTS
, Travelling, meeting new people, thinking and being creative.
Languages
English
Advanced
Hindi
Fluent
Punjabi
Fluent
Marathi
Intermediate
Timeline
Business Associate
Wipro, Cigna Healthcare
2021.11 - 2023.04
Share market financial education - Trading, Investments, Financial education
Shiv Investments
2021.10 - 2021.12
Customer Service Officer
Home Credit loans finance
2020.09 - 2021.11
Tour Operator Manager
Yatra NonStop, Online travel portal
2018.11 - 2020.09
Business Process Analyst
Tata Consultancy Services, Lufthansa Airline
2014.04 - 2018.11
Senior Travel Consultant
Sutherland global services, Qatar Airways
2010.04 - 2014.04
Diploma - International Airlines and Travel Management
IITC Institute
2009.08 - 2010.03
IATA Foundation Diploma - Airline & Tourism Course
IITC Institute
2009.08 - 2010.03
Computer Reservation system (CRS) in Galileo - CRS for Airlines
IITC
2009.08 - 2010.03
Certificate of Higher Education - Science
Mumbai University at G. N KHALSA COLLEGE
2007.06 - 2009.03
MS-CIT - Computers
Maharashtra state board of Technical education
2007.02 - 2007.07
Secondary school english medium - Maths, Science, Social science
State board Maharashtra- Mithila English Hi School
2006.05 - 2007.03