Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Parminder Deol

Milton Keynes

Summary

Driven by a proven track record of enhancing guest satisfaction and streamlining operations, I excelled at T & P Deol, INC by implementing effective staff management and inventory control practices. Skilled in Microsoft Excel and guest relations management, I boosted return visits and reduced employee turnover, fostering a welcoming and efficient environment.

Overview

30
30
years of professional experience

Work History

Hospitality Supervisor

T & P Deol, INC
07.2012 - 04.2024
  • Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
  • Streamlined operational efficiency by implementing effective scheduling and staff management practices.
  • Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
  • Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
  • Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
  • Ensured seamless guest experiences by coordinating room assignments, reservations, and special requests.
  • Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
  • Reduced employee turnover rates by creating a supportive work environment that encouraged professional growth.
  • Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
  • Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
  • Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
  • Implemented safety protocols to minimize accidents or hazards while maintaining a secure environment for all guests and employees.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Elevated team performance through regular training sessions focused on customer service and communication skills.

Medical Billing Executive

Eye Care Center Of Snohomish
07.1994 - 07.2012
  • Increased cash flow with timely submission of clean claims to insurance companies and government agencies.
  • Optimized payment posting processes for faster reimbursement, tracking payments from various sources including insurance companies, Medicare, Medicaid, and private payers.
  • Reduced claim denials by accurately coding diagnoses and procedures using ICD-10, CPT, and HCPCS codes.
  • Assisted patients in understanding their benefits coverage and financial responsibilities towards healthcare costs.
  • Negotiated favorable contracts with insurance carriers to ensure optimal reimbursement rates for services provided.
  • Implemented new software systems for better data management, increasing efficiency in the medical billing department.
  • Established strong relationships with payers and network representatives to facilitate resolution of complex claim issues promptly.
  • Facilitated clear communication between patients, providers, and payers, addressing inquiries and resolving issues related to billing matters.
  • Improved patient satisfaction by streamlining the medical billing process and reducing errors.
  • Enhanced revenue collections by efficiently managing accounts receivable and following up on outstanding claims.
  • Supported practice growth by effectively managing a high volume of medical billing tasks for multiple providers.
  • Trained new staff members on medical billing processes and best practices, fostering a knowledgeable workforce capable of providing excellent service to clients.
  • Monitored and maintained accurate physician credentialing information to prevent possible disruptions in claims processing due to outdated or incomplete records.
  • Ensured compliance with federal regulations and payer guidelines, maintaining updated knowledge of industry changes.
  • Verified insurance of patients to determine eligibility.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Filed and updated patient information and medical records.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Created financial dashboards to provide insights into key performance indicators.

Education

Bachelor of Arts - Bachelors in Marketing

University of Washington
Seattle, WA
06.1995

Associate of Arts - Business Administration And Management

Bellevue Commuity College
Bellevue, WA
06.1993

Skills

  • Guest Relations Management
  • Reservation Management
  • Revenue management
  • Guest Relations
  • Customer Service
  • Cash Handling
  • Staff Management
  • Opening and closing procedures
  • Reservations Coordination
  • Quickbooks
  • Payroll Preparation

Languages

English
Native language
Punjabi
Advanced
C1

Timeline

Hospitality Supervisor

T & P Deol, INC
07.2012 - 04.2024

Medical Billing Executive

Eye Care Center Of Snohomish
07.1994 - 07.2012

Bachelor of Arts - Bachelors in Marketing

University of Washington

Associate of Arts - Business Administration And Management

Bellevue Commuity College

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Parminder Deol