Paris Dowley
Stoke On Trent,Staffordshire
Summary
Developing FTTP engineer with around 1 year of experience carrying out fibre installations across residential and commercial properties Experienced in internal and external fibre routing, ONT setup, identifying and repairing fibre faults and fibre blowing. Experienced in supporting office staff with route planning, customer queries and completing surveys.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
FTTP engineer
VX Fiber / Freedom Fibre
Stoke-on-Trent, Staffordshire
03.2024 - 06.2025
- Installed and activated FTTP broadband in residential and commercial properties.
- Tested fibre links using power meters to check signal levels met the required standards.
- Identified and repaired fibre faults by using power meters and visual fault locators, pinpointing and rectifying breaks and bends.
- Completed risk assessments and recorded all stages of the installation with before and after photos for quality assurance and safety.
- Delivered a professional, customer-focused service throughout installations.
- Gained office based experience by helping plan daily engineer routes, reviewing site surveys for access and build requirements, and assisting with customer and job related queries.
Crew Member/Crew Trainer
McDonald's
Stoke-on-Trent, Staffordshire
10.2021 - 01.2023
- Took customer orders quickly and accurately, reducing customer wait times.
- Helped team members with customer complaints efficiently and effectively, providing appropriate solutions for continued customer satisfaction.
- Assisted drive-through operations by taking orders, processing payments and packing food for drive-though orders.
- Kept up-to-date with menu changes to efficiently answer customer questions regarding availability, ingredients and price.
- Handled customer complaints professionally and politely, offering smart solutions or referring to supervisors for support.
Education
A-Levels - BTEC Level 3 in Sport and exercise science
NSCG
Stoke-on-Trent 09.2021 - 01.2023
GCSEs -
Co Op Academy
Stoke-on-Trent 09.2016 - 06.2021
Skills
- FTTP installations
- Fibre blowing
- Internal & external fibre routing
- Basic fault finding
- Comfortable working outdoors in all weather conditions
- Attention to detail
- Teamwork
Timeline
FTTP engineer
VX Fiber / Freedom Fibre
03.2024 - 06.2025
Crew Member/Crew Trainer
McDonald's
10.2021 - 01.2023
A-Levels - BTEC Level 3 in Sport and exercise science
NSCG
09.2021 - 01.2023
GCSEs -
Co Op Academy
09.2016 - 06.2021