Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Work availability
Timeline
SeniorSoftwareEngineer

Paresh Kumar Vinubhai Patel

PRESTON

Summary

Dedicated IT professional with over 10 years of experience in system administration, technical service management, and IT support. Proficient in managing networks, troubleshooting hardware and software, and leading IT projects. Skilled in virtualization, server management, and providing customer-focused IT services solutions.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work history

IT Helpdesk & System Administrator

Montcalm Group of Hotels
London
07.2023 - Current
  • Provided daily support for Helpdesk tickets and resolved network, hardware, and software issues.
  • Managed active Directory, Sophos MDM, Ninja RMM systems, SharePoint, Monday, ERP, PMS, Micros, CCTV, and telephone systems.
  • Configured and supported AV systems for events, including Microsoft Teams and Zoom.
  • Deployed operating systems for new hardware and maintained IT inventory.
  • Maintained a flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
  • Configured, tested and maintained network equipment.
  • Updated operating systems regularly, ensuring the latest features are utilized efficiently.
  • Coordinated IT projects, ensuring timely completion and success.
  • Controlled access to the computer network, setting up accounts and access levels.
  • Provided technical support to staff, improving productivity levels.
  • Troubleshot hardware issues to prevent downtime in operations.
  • Conducted testing to diagnose system faults.
  • Asset management

IT Technical Service Manager

Business Machine Limited
Blantyre, malawi
04.2014 - 05.2023
  • Supervised and trained technical teams to ensure efficient resolution of IT issues.
  • Implemented IT policies, managed backups, and ensured disaster recovery readiness.
  • Managed SharePoint, endpoint security solutions, and ERP systems.firewall, network switches,
  • Performed regular system monitoring and hardware/software maintenance.
  • I managed distributions & Service Centers for Dell, Lenovo, Matica, Sharp, and several other companies.
  • All Service Center Inventory Management
  • IT Projects Coordination & Managing Technical documentation
  • Acquiring IT equipment and deploying it at customer locations.
  • Led team meetings to set performance goals and review progress regularly.
  • Improved response times, resulting in higher client satisfaction rates.
  • Controlled expenses, advising on the efficient use of resources to minimize unnecessary costs.
  • Managed inventory of resources necessary for service provision.
  • Oversaw logistics and operations to deliver process optimizations and efficiencies.
  • Monitored and updated stock levels and inventory databases.
  • Completed customer orders with speed and accuracy.
  • Successfully delivered on tasks within tight deadlines.
  • Coordinated software installation processes to optimize operating systems' performance.
  • Improved system reliability by regular maintenance checks and updates.
  • Mitigated risks associated with data transfer or migration while introducing new systems.
  • Liaised with service users and business managers to meet computing requirements
  • Monitored and updated software certifications for full compliance.
  • Installed new technologies without disrupting workflow.
  • Prioritised helpdesk requests to expedite resolution timescales.
  • Managed technology resources within department budgets.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Coordinated network security implementations for improved data protection.
  • Liaised with stakeholders, enhancing understanding of IT needs and expectations.
  • Kept appropriate stock levels to match expected demand.
  • Managed teams by overseeing the hiring, training, and professional growth of employees.

Senior Network & System Administrator

Shreeji Computer H/W and Network Management Services
09.2010 - 12.2014
  • Configured LAN/WAN networks, managed Cisco routers and switches, and implemented site-to-site VPNs.
  • Troubleshoot network protocols (OSPF, EIGRP, BGP) and upgraded IOS firmware.
  • Deployed VLANs, NAT, and security measures for inbound/outbound traffic
  • Assembling new computers & servers
  • installing CCTV system
  • installing new network equipment
  • Completed duties to deliver on targets with accuracy and efficiency.

Education

Diploma of Higher Education -

Information Technology Center,
Anand , Guajarat
01.2009 - 11.2012

Skills

  • Virtualisation technologies
  • Cloud computing
  • Technical troubleshooting
  • Backup configuration
  • Time-management
  • Client Relationship Management
  • Software upgrades
  • Process Improvement
  • Vendor negotiation
  • Reporting and documentation
  • Comprehensive VMware knowledge
  • Windows Server management
  • IT project management
  • Active Directory
  • Project coordination
  • Technical support
  • Network configuration
  • Inventory control

Accomplishments

  • Certifications- Cisco Certified Network Associate (CCNA)
  • Microsoft Azure Fundamentals- AWS Fundamentals
  • ITIL Foundation
  • Lenovo Certified (Laptops, CRM Admin)
  • MYQ Certified (Print Management Software)

Languages

English
Advanced
Hindi
Proficient (C2)
Gujarati
Proficient (C2)

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

IT Helpdesk & System Administrator

Montcalm Group of Hotels
07.2023 - Current

IT Technical Service Manager

Business Machine Limited
04.2014 - 05.2023

Senior Network & System Administrator

Shreeji Computer H/W and Network Management Services
09.2010 - 12.2014

Diploma of Higher Education -

Information Technology Center,
01.2009 - 11.2012

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