Pardeep Rihal

Accomplished IT Support Engineer and Sales Manager, renowned for elevating IT system performance and driving sales growth at Tropical Heating. Expert in network troubleshooting and customer service, I've significantly enhanced user satisfaction and operational efficiency. Leveraging help desk support skills and a results-driven approach, I've achieved notable cost savings and fostered long-term client relationships. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

ITIL

When I was younger I went along and watched my Father play Hockey on Grass, whilst watching I thought I would like to play this game.

I then joined Eastcote Hockey Club where my Father was a Player.

As a young boy we all want to play Forward and score goals but as the years passed by strongest position is a Right Sided Defender.

As part and parcel of the game Injuries come with this sport and I have had my fair share, the most painful was when I Dislocated my Right Shoulder.

I started at the lowest Team and worked my way up helping the Team to earn several Promotions.

After the Game I would help out at the Bar and the Cleaning, it is our Club so I enjoy participating.