Paras Dhillon

Dynamic and results-driven professional with a strong focus on customer service and client relationship management. Demonstrates exceptional communication, organisational skills, and a solution-focused mindset to effectively manage client accounts and build working relationships. Proficient in data analysis, performance monitoring, and strategic planning, with a proven track record in stakeholder management and conflict resolution. Adept at integrating customer feedback to enhance service delivery while ensuring compliance with GDPR regulations. Career goals include leveraging expertise in SaaS platforms to drive business growth and optimise client satisfaction.

• Training Plan for all new hires, Created a training documentation for new trainees in the UK and Ireland which created a quick and efficient way of getting field engineers online within 2 weeks.
• NHS (Lighthouse) Lab patient data improvement, Streamlined patient data efficiency by working with NHS key stakeholders to influence and drive change in their Standard Operating Procedures, achieving a 30% improvement in patient data turnaround times.
• Key Member of the ISO 12485 team, Worked with multiple stakeholders during the Pandemic in one of the largest Covid testing labs in the UK, achieving ISO accreditation.
• Bio Safety Level trained, Environmental health and safety trained with risk management identification.
• GCP (Good clinical practice), During Covid at multiple sites.
• Lab automation, As Customer Success Manager, supported NHS and influenced change in their testing processes, creating additional automation to increase testing quantities and reduce time.
• Successfully Decommissioned multiple labs, Planned and successfully decommissioned NHS lighthouse labs by managing stakeholders and using project management plans to minimize risk and achieve decommission timeline.

In my free time, I enjoy maintaining an active lifestyle by going to the gym and taking long walks. I also have a passion for cooking, where I love experimenting with new recipes and flavors. Additionally, I value socializing with friends and family, as it allows me to build strong relationships and enjoy meaningful conversations.