Paramveer Singh
Norwich
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Business Manager
SB Group ( German Donner Kebab UK )
08.2023 - Current
- Collaborated with stakeholders to align operational objectives with corporate vision.
- Guided strategic planning sessions, aligning organizational goals.
- Conducted financial analyses for informed decision-making.
- Developed customer service protocols for enhanced satisfaction.
- Formulated long-term business strategies by assessing market trends.
- Established communication strategies to maintain client engagement.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Area Manager
Tim Hortons UK & Ireland Ltd
09.2022 - 07.2023
- Drove revenue increases and team morale by developing and deploying incentivized sales contests.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Transformed underperforming teams into productive, profitable teams.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Resolved conflicts promptly to promote positive environments for customers.
- Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
- Created and implemented best practice policies and processes to aid operational performance.
- Prioritised activities to deliver programmed work within scheduled time and budget.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Supported new business initiatives and projects and contributed to review meetings and change processes.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
Restaurant Manager
Tim Hortons UK & Ireland Ltd
05.2021 - 08.2022
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Analysed operations to improve restaurant efficiency and service levels.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Established safe and secure dining environment with strong sanitation standards.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Store Manager
Future Group Retail Ltd
07.2018 - 04.2021
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Challenged and inspired team members to achieve business results.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Kept awareness of competitor activity and developed ideas to promote store.
- Assisted in recruiting, hiring and onboarding store staff.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
Restaurant Manager
McDonalds India
07.2012 - 07.2018
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Established safe and secure dining environment with strong sanitation standards.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Education
Bachelor of Science in Hotel Management - Hospitality
Allied Institute of Hotel Management
03.2012
Skills
- Sales strategies
- Staff development
- Operations coordination
- Customer service
- Order management
- Product knowledge
- Order processing
- Employee management
- Product and service expertise
- Key Performance Indicator monitoring
- Controlling costs
- Mentoring and coaching
- Project management
- Business development
- Documentation and reporting
- Decision-making
- Negotiation
- Issue resolution
- Customer relationship management
- Business planning
- Product launches
- Team building and leadership
- Sales and marketing
- Operational leadership
- Customer retention
- Employee motivation
- Employee scheduling
- Risk assessment and management
- Operations management
- Staff management
- Staff training
- Retail operations management
- Human resources management
- Recruiting and hiring
- Business generation
- Regulatory compliance
- Loss prevention
- Verbal and written communication
- Teamwork and collaboration
- Marketing strategies
- Business management
- Customer service management
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Personal Information
Name & contact
Affiliations
- BSM ( Basic Shift Management ) by McDonalds India
- ASM ( Advance Shift Management ) by McDonalds India
- EMP ( Effective Management Practices ) by McDonalds India
Timeline
Business Manager
SB Group ( German Donner Kebab UK )
08.2023 - Current
Area Manager
Tim Hortons UK & Ireland Ltd
09.2022 - 07.2023
Restaurant Manager
Tim Hortons UK & Ireland Ltd
05.2021 - 08.2022
Store Manager
Future Group Retail Ltd
07.2018 - 04.2021
Restaurant Manager
McDonalds India
07.2012 - 07.2018
Bachelor of Science in Hotel Management - Hospitality
Allied Institute of Hotel Management
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