Paramjit Dhameja
Leicester,Leicestershire
Summary
Personable Account Manager with years industry experience. Gifted at lead generation and efficiently resolving customer issues. Increases business opportunities through outstanding client presentations, effective communication skills and dedication to customer service.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager
Commify Ltd
Nottingham, Nottinghamshire
05.2017 - 01.2023
- Conducted market and competitor analysis to identify growth opportunities.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Optimised sales volume by managing accounts and building rapport.
- Produced management team reports on account health and target delivery.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Upsold and cross-sold complementary products to help boost revenue.
- Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
- Established robust advisor relationships with client stakeholders.
- Developed account growth strategy by identifying opportunities with existing accounts.
New Business Account Manager
Commify Ltd
Nottingham, Nottinghamshire
05.2017 - 01.2022
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Optimised sales volume by managing accounts and building rapport.
Office Manager
Armani & Sons
Leicester , Leicestershire
11.2013 - 01.2015
- Oversaw office budget to responsibly allocate equipment and resources.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed 3-employee office, supervising workers, enhancing productivity and driving efficiency.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Provided expert purchasing advice to prospective buyers in line with client objectives.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Showed residential properties and explained features, value and benefits of available homes.
Team Leader, Sales Operations
British gas Business
Leicester , Leicestershire
07.2005 - 11.2013
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Credit Controller
British Gas Business
Leicester , Leicestershire
02.2001 - 07.2005
- Investigated invoices, requesting appropriate evidence from suppliers.
- Contacted customers about overdue payments by phone, letter and email.
- Created pivot tables and VLOOKUPS in Excel.
- Minimised risk by proactively advising management of active payment issues.
- Chased clients to procure payments in line with agreed terms and conditions.
- Negotiated terms and conditions, payment plans and settlements.
- Negotiated payment plans suitable for clients.
Education
Bachelor of Business Administration - Economics
De Montfort University
Leicester 09.1996 - 07.1998
Skills
- Key account generation
- Customer rapport
- Persuasive communication expertise
- Revenue retention
- CRM technologies
- Business development and planning
- Forecasting abilities
- Excellent negotiating tactics
- Account management
- Account acquisition
- Sales analysis
- Salesforce
- Account development
Languages
Hindi
Native
Punjabi
Native
Timeline
Account Manager
Commify Ltd
05.2017 - 01.2023
New Business Account Manager
Commify Ltd
05.2017 - 01.2022
Office Manager
Armani & Sons
11.2013 - 01.2015
Team Leader, Sales Operations
British gas Business
07.2005 - 11.2013
Credit Controller
British Gas Business
02.2001 - 07.2005
Bachelor of Business Administration - Economics
De Montfort University
09.1996 - 07.1998
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