Paramjeet Singh
Sales Associate
Bedford,BDF
Summary
Detail-oriented Sale Associate with over 4+ years of hands on experience working in a customer focused service delivery environment within globally recognized organizations. A dedicated team player with strong organizational skills, ability to handle multiple projects simultaneously with high degree of accuracy, extensive experience in customer service.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Sales Associate
Gulwan Communications
Hitchin, UK
07.2021 - Current
- Engaging with customers to build rapport and loyalty.
- Solving customer challenges by offering relevant products and services.
- Preparing merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Serving customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Offering guidance to consumers on purchasing mobile phone accessories.
- Inspecting devices for signs of intentional or accidental damage to determine warranty eligibility.
- Applied external accessories such as screen protectors, skins and more.
- Installed and configured new devices and system components.
Senior IT Project Coordinator
Express Communication Services (EXCOMS)
Luton, ENG
01.2020 - 06.2021
- Led several Global & EMEA Projects which included: Siemens Gamesa Migration- Managed and coordinated the roll out of 180 desktops, user support in Spain and similar projects in other countries like Germany, Turkey, France, Morocco, UK, Ireland WWTS- Managed and coordinated the roll out of 145 desktops, 65 laptops and other peripherals at ADI Resideo, BNY Mellon, Qiagen, Dell, Lenovo Facebook
- Managed installation of network links between 2 data centers
- Source1 Solution: Independently supported in carrying out Site surveys, Wi-Fi survey across the EMEA region FTE Global Resource Project – Siemens Gamesa –EMEA Regions
- Windows 10 Global Project – Siemens Gamesa EMEA Region Network Upgrade Global Projects
- Siemens Gamesa EMEA Region
- Dell migration at BNY Mellon site across UK, Poland, Luxembourg, Ireland
- Managed network engineers to carry out surveys, structured cabling installs, and switch installs at data centers Managed the vendors, landlords and stakeholders of 27 sites in EMEA regions
- Managed relocation of 465 IT devices which included 292 desktops, 173 laptops & Printers to the new depot in a phased decommissions & re-commission
- Liaising with external vendors to provide resources, conduct training for engineers, negotiation/budget, evaluating resources, fulfilling legal requirements/contract/agreements as per project requirement
- Managing multiple vendors to deliver projects across the globe, Duties included: Delivering Operations aspect of Project based on the statement of works for each project •Requesting purchase order from clients and approving invoicing for work carried out
- Updating Clients with weekly status updates and regular reporting Internal PMO fortnightly conference calls – Project Updates
- Managing Pilot sites EMEA region with different clients (WWTS/DELL/Siemens/Source1) Managing migration day issues, and providing status updates to project team
- Oversaw multiple simultaneous projects, maintaining high levels of quality and producing excellent results
- Assisted in creating project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals
- Checked compliance with Service Level Agreements (SLAs) across entire project
- Facilitated communication between departments to enhance project success
- Published progress reports, updating senior leadership and stakeholders on overall project development
- Co-ordinated with finance department to deliver timely billing for milestone events during project development
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time
- Functioned as primary liaison between local firms and stakeholder management staff, leading seamless coordination between teams.
- Handled risk management and change management duties on projects
- Organized meetings and gathered support materials
- Administered project management meetings to align support staff priorities with management goals
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules
- Managed team structure, billable hours and strategic realignments
- Managed project cycle development, execution, maintaining strict quality control parameters throughout.
- Drafted development and commercialization calendars.
- Drafted and presented operations and delivery policy change proposals to senior leadership.
Senior Customer Relation Team Leader
Accenture
Mumbai, India
12.2017 - 11.2019
- Build and grow customer relationships by delivering exceptional service
- 90% achievement of individual objectives in support of delivering branch quarterly plan
- Work collaboratively with colleagues and stakeholders to meet organizational goals
- Consistently deliver right results and complying with the risk requirements and standards
- Take ownership of customer grievances and professionally addressing them to help build the Verizon brand
- Comply with “Customer Treatment Standards” for Verizon and Accenture to deliver desired results for customers
- Supervise transactions and share feedbacks with customer representatives alongside coach them to improve quality score
- Maintain reports about each team including details about top performers and action-plan to improve bottom quartile
- Focusing on multiple teams and sharing 100% feedback and customer service tips
- Keeping confidential information safe like; Customer SSN (social security number), Account details, Billing details etc.,
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Liaised with vendors and end-users to uncover system optimization opportunities
- Achieved training goals and assessments to stay up to date with compliance rules
- Organizing coaching and calibration conference calls with internal and external stakeholders
- Refrain from sharing customer chat transcripts externally over any digital platform
- Completed and delivered quality audits and reviews for assigned populations and colleagues
- Coordinated quality analysis, driving accurate results, timely completion, proper responses and notification
- Implemented self-audits, recording results and analysis
- Identified quality problems and recommended solutions
- Investigated and reported questionable test results
Private Home Tutor
Freelance
Mumbai, India
03.2016 - 11.2017
- Schedule and plan individual tutoring sessions for your students
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Issued reports updating students, parents and teachers on student progress.
- Provide tuition that is appropriate for the individual's needs and study level.
- Prepare students for exams or tests required for acceptance to education or training opportunities
- Assess any barriers to students' study progress
- Use relevant tutoring methods and materials
- Award students with present on achieving good results
- Conduct PTM to ensure parents and guardians are aware
of the progress and feedbacks - Fun activities and brain storming sessions to keep students
motivated and engaged - Extra classes to help strengthen the weaker areas of subjects
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of commerce - Business Management
Mumbai University
Mumbai 04.2013 - 03.2016
Skills
Microsoft Office
undefinedCertification
QLS Level 7 Advance Diploma in Project Management
QLS Level 7 Advance Diploma in Project Management (Online)
I have achieved a Level 7 Diploma in Project Management: Project manager CPD endorsed Certificate
Project Management Course Outline
Module 01: Introduction to Project Management
Module 02: PMBOK and PMI
Module 03: Global Project Management
Module 04: Project Life Cycle
Module 05: Time Management
Module 06: Quality Management
Module 07: Effective Planning & Scheduling
Module 08: Human Resource Management
Module 09: Performance Management
Module 10: Talent Management
Module 11: Organizing Meeting and Conferences
Module12: Managing Resources
Module 13: Change Management
Module 14: Business Resilience and Crisis Management
Module 15: Conflict Management
Module 16: Stress Management
Module 17: Communication Skills
Module 18: Procurement & Purchasing Management
Module 19: Risk Management
Timeline
Sales Associate
Gulwan Communications
07.2021 - Current
Senior IT Project Coordinator
Express Communication Services (EXCOMS)
01.2020 - 06.2021
Senior Customer Relation Team Leader
Accenture
12.2017 - 11.2019
Private Home Tutor
Freelance
03.2016 - 11.2017
Bachelor of commerce - Business Management
Mumbai University
04.2013 - 03.2016
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