Paramjeet Singh
Sales Associate
Bedford,BDF
Summary
Detail-oriented Sale Associate with over 4+ years of hands on experience working in a customer focused service delivery environment within globally recognized organizations. A dedicated team player with strong organizational skills, ability to handle multiple projects simultaneously with high degree of accuracy, extensive experience in customer service.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Sales Associate
Gulwan Communications
Hitchin, UK
07.2021 - Current
- Engaging with customers to build rapport and loyalty.
- Solving customer challenges by offering relevant products and services.
- Preparing merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Serving customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Offering guidance to consumers on purchasing mobile phone accessories.
- Inspecting devices for signs of intentional or accidental damage to determine warranty eligibility.
- Applied external accessories such as screen protectors, skins and more.
- Installed and configured new devices and system components.
Senior IT Project Coordinator
Express Communication Services (EXCOMS)
Luton, ENG
01.2020 - 06.2021
- Led several Global & EMEA Projects which included: Siemens Gamesa Migration- Managed and coordinated the roll out of 180 desktops, user support in Spain and similar projects in other countries like Germany, Turkey, France, Morocco, UK, Ireland WWTS- Managed and coordinated the roll out of 145 desktops, 65 laptops and other peripherals at ADI Resideo, BNY Mellon, Qiagen, Dell, Lenovo Facebook
- Managed installation of network links between 2 data centers
- Source1 Solution: Independently supported in carrying out Site surveys, Wi-Fi survey across the EMEA region FTE Global Resource Project – Siemens Gamesa –EMEA Regions
- Windows 10 Global Project – Siemens Gamesa EMEA Region Network Upgrade Global Projects
- Siemens Gamesa EMEA Region
- Dell migration at BNY Mellon site across UK, Poland, Luxembourg, Ireland
- Managed network engineers to carry out surveys, structured cabling installs, and switch installs at data centers Managed the vendors, landlords and stakeholders of 27 sites in EMEA regions
- Managed relocation of 465 IT devices which included 292 desktops, 173 laptops & Printers to the new depot in a phased decommissions & re-commission
- Liaising with external vendors to provide resources, conduct training for engineers, negotiation/budget, evaluating resources, fulfilling legal requirements/contract/agreements as per project requirement
- Managing multiple vendors to deliver projects across the globe, Duties included: Delivering Operations aspect of Project based on the statement of works for each project •Requesting purchase order from clients and approving invoicing for work carried out
- Updating Clients with weekly status updates and regular reporting Internal PMO fortnightly conference calls – Project Updates
- Managing Pilot sites EMEA region with different clients (WWTS/DELL/Siemens/Source1) Managing migration day issues, and providing status updates to project team
- Oversaw multiple simultaneous projects, maintaining high levels of quality and producing excellent results
- Assisted in creating project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals
- Checked compliance with Service Level Agreements (SLAs) across entire project
- Facilitated communication between departments to enhance project success
- Published progress reports, updating senior leadership and stakeholders on overall project development
- Co-ordinated with finance department to deliver timely billing for milestone events during project development
- Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time
- Functioned as primary liaison between local firms and stakeholder management staff, leading seamless coordination between teams.
- Handled risk management and change management duties on projects
- Organized meetings and gathered support materials
- Administered project management meetings to align support staff priorities with management goals
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules
- Managed team structure, billable hours and strategic realignments
- Managed project cycle development, execution, maintaining strict quality control parameters throughout.
- Drafted development and commercialization calendars.
- Drafted and presented operations and delivery policy change proposals to senior leadership.
Senior Customer Relation Team Leader
Accenture
Mumbai, India
12.2017 - 11.2019
- Build and grow customer relationships by delivering exceptional service
- 90% achievement of individual objectives in support of delivering branch quarterly plan
- Work collaboratively with colleagues and stakeholders to meet organizational goals
- Consistently deliver right results and complying with the risk requirements and standards
- Take ownership of customer grievances and professionally addressing them to help build the Verizon brand
- Comply with “Customer Treatment Standards” for Verizon and Accenture to deliver desired results for customers
- Supervise transactions and share feedbacks with customer representatives alongside coach them to improve quality score
- Maintain reports about each team including details about top performers and action-plan to improve bottom quartile
- Focusing on multiple teams and sharing 100% feedback and customer service tips
- Keeping confidential information safe like; Customer SSN (social security number), Account details, Billing details etc.,
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Liaised with vendors and end-users to uncover system optimization opportunities
- Achieved training goals and assessments to stay up to date with compliance rules
- Organizing coaching and calibration conference calls with internal and external stakeholders
- Refrain from sharing customer chat transcripts externally over any digital platform
- Completed and delivered quality audits and reviews for assigned populations and colleagues
- Coordinated quality analysis, driving accurate results, timely completion, proper responses and notification
- Implemented self-audits, recording results and analysis
- Identified quality problems and recommended solutions
- Investigated and reported questionable test results
Private Home Tutor
Freelance
Mumbai, India
03.2016 - 11.2017
- Schedule and plan individual tutoring sessions for your students
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Issued reports updating students, parents and teachers on student progress.
- Provide tuition that is appropriate for the individual's needs and study level.
- Prepare students for exams or tests required for acceptance to education or training opportunities
- Assess any barriers to students' study progress
- Use relevant tutoring methods and materials
- Award students with present on achieving good results
- Conduct PTM to ensure parents and guardians are aware
of the progress and feedbacks - Fun activities and brain storming sessions to keep students
motivated and engaged - Extra classes to help strengthen the weaker areas of subjects
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of commerce - Business Management
Mumbai University
Mumbai 04.2013 - 03.2016
Skills
Microsoft Office
Client Correspondence
Time management
Relationship building
Team Player
Excellent people skills
Script Proofing
Client Meetings
Computer proficiency
Leadership experience
Attention to detail
Time management
Work Ethics
Certification
QLS Level 7 Advance Diploma in Project Management
QLS Level 7 Advance Diploma in Project Management (Online)
I have achieved a Level 7 Diploma in Project Management: Project manager CPD endorsed Certificate
Project Management Course Outline
Module 01: Introduction to Project Management
Module 02: PMBOK and PMI
Module 03: Global Project Management
Module 04: Project Life Cycle
Module 05: Time Management
Module 06: Quality Management
Module 07: Effective Planning & Scheduling
Module 08: Human Resource Management
Module 09: Performance Management
Module 10: Talent Management
Module 11: Organizing Meeting and Conferences
Module12: Managing Resources
Module 13: Change Management
Module 14: Business Resilience and Crisis Management
Module 15: Conflict Management
Module 16: Stress Management
Module 17: Communication Skills
Module 18: Procurement & Purchasing Management
Module 19: Risk Management
Timeline
Sales Associate
Gulwan Communications
07.2021 - Current
Senior IT Project Coordinator
Express Communication Services (EXCOMS)
01.2020 - 06.2021
Senior Customer Relation Team Leader
Accenture
12.2017 - 11.2019
Private Home Tutor
Freelance
03.2016 - 11.2017
Bachelor of commerce - Business Management
Mumbai University
04.2013 - 03.2016