Parami Unagahagedra
Worthing,UK
Summary
MSc International Business Management student with expertise in hospitality, cultural resource management, and outreach coordination. Proficient in event planning, public engagement, and cross-cultural communication. Demonstrated success in delivering exceptional customer service and managing teams in dynamic environments across Sri Lanka and the UK. Aiming to leverage business and management skills in tourism, heritage, or international business sectors.
Overview
8
8
years of professional experience
2038
2038
years of post-secondary education
1
1
Certification
Work history
Kitchen Assistant (Part-Time)
Leonardo Tower Bridge Hotel
London, UK
05.2024 - 09.2025
- Supported chefs with food preparation and stock management to optimise kitchen operations.
- Ensured high kitchen safety standards while maintaining rigorous hygiene control.
- Streamlined cleaning routines to enhance efficiency and compliance.
- Assisted with inventory checks, reducing stock wastage through improved rotation practices.
Visa & Border Control Intern
Department of Immigration & Emigration
Colombo, Sri Lanka
01.2023 - 07.2023
- Processed visa applications, permits, and passports while ensuring full compliance.
- Maintained accurate records to support efficient immigration operations.
- Assisted visitors with immigration queries to enhance service quality.
- Supported border control through meticulous documentation and record-keeping.
Outreach Coordinator (Trainee)
Colombo National Museum
Colombo, Sri Lanka
02.2023 - 10.2023
- Organised outreach events to promote cultural heritage and boost public engagement.
- Recruited and trained volunteers for various museum initiatives.
- Represented museum at schools, events, and exhibitions to strengthen community connections.
- Developed educational resources to clarify organisation's mission and objectives.
Front Office Executive
Simpson's Forest Hotel
Kandy, Sri Lanka
10.2019 - 05.2020
- Streamlined reception desk operations, managing calls, scheduling, and guest services.
- Oversaw front office administration to ensure efficient handling of inquiries.
- Facilitated seamless check-in and check-out processes at front desk.
- Implemented guest feedback mechanisms to enhance visitor experience.
- Coordinated with housekeeping and maintenance teams to resolve guest concerns.
F&B; Assistant Manager
Thilanka Hotel
Kandy, Sri Lanka
01.2018 - 09.2019
- Supervised daily food and beverage operations, overseeing staffing, cash handling, and inventory management.
- Trained and supported new staff to enhance service quality.
- Resolved customer service issues to increase guest satisfaction.
- Cultivated positive relationships with guests to foster loyalty.
- Assisted in planning and executing special events to create memorable experiences.
Education
Bachelor of Arts - Tourism & Cultural Resource Management, International Relations & German
University of Kelaniya
Kandy 03.2015 - 07.2023
Bachelor of Arts - Tourism & Cultural Resource Management, International Relations & German
University of Kelaniya
Colombo 02.2019 - 07.2023
MSc - International Business Management
University of Central Lancashire
Skills
- Event planning and coordination
- Customer engagement and relations
- Volunteer recruitment and training
- Non-profit outreach
- Hospitality management
- Cross-cultural communication
- Social media marketing
- Menu planning
Languages
English
Fluent
Tamil
Advanced
German
Intermediate
References
- Sinnathurei Udayakumar | Sous Chef | Leonardo Royal Tower Bridge Hotel London UK | 07886859821 | sabikumar14@hotmail.co.uk
- Perinius Fernando | Executive Chef | Leonardo Royal Tower Bridge Hotel London UK | 07886859821 | perinius_Fernando@leonardohotels.com
Certification
- Diploma in English & ICT - American College
- Hotel Management HND - Colombo International Hotel School
Timeline
Kitchen Assistant (Part-Time)
Leonardo Tower Bridge Hotel
05.2024 - 09.2025
Outreach Coordinator (Trainee)
Colombo National Museum
02.2023 - 10.2023
Visa & Border Control Intern
Department of Immigration & Emigration
01.2023 - 07.2023
Front Office Executive
Simpson's Forest Hotel
10.2019 - 05.2020
Bachelor of Arts - Tourism & Cultural Resource Management, International Relations & German
University of Kelaniya
02.2019 - 07.2023
F&B; Assistant Manager
Thilanka Hotel
01.2018 - 09.2019
Bachelor of Arts - Tourism & Cultural Resource Management, International Relations & German
University of Kelaniya
03.2015 - 07.2023
MSc - International Business Management
University of Central Lancashire
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