Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Paphapim Hearn

Paphapim Hearn

Winchester,United Kingdom

Summary

A highly motivated person, who takes great pride in my work. I have been a dedicated employee of 10 years and have become proficient in all areas of a highly successful Asian restaurant. A accomplished professional with extensive expertise in bar management and kitchen operation, demonstrating exceptional organisation and time management. Adept at handling customer complaints with a positive attitude, ensuring customer satisfaction through creative problem solving and effective decision making. Proficient in beverage inventory management, food safety standards, and food hygiene regulations, with a strong knowledge of allergen standards and nutrition. Skilled in alcoholic beverage preparation and drink mixing techniques, maintaining calm under pressure while leading teams to success. Career goals include advancing within the hospitality industry by leveraging product knowledge and familiarity with booking systems to enhance customer service excellence.

High-energy Food and Beverage Supervisor offers proven history of successful restaurant operations and supervision.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Food and beverage supervisor/Assistance kitchen

Palm PanAsia
Winchester, Hampshire
11.2015 - 06.2025
  • Maintained high standards of cleanliness and hygiene in the food preparation area.
  • Led workforce training sessions for improved service delivery.
  • Increased team productivity with efficient work schedules and staff assignments.
  • Improved dining experience through attentive listening to guest feedback.
  • Established excellent rapport with customers via friendly and professional service.
  • Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
  • Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
  • Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Collaborated closely with the kitchen team to maintain consistency in food presentation.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

Education

Thailand Equivalent to GSSE's - School Subjects

Navamindarajudis School
Bangkok
09.1999 - 09.2004

Skills

  • Bar management expertise
  • Time management efficiency
  • Cash handling practise
  • Knowledge of allergen standards
  • Time management mastery
  • Handling customer complaints
  • Drink mixing techniques
  • Calm under pressure
  • Creative problem solving
  • Beverage inventory management
  • Food safety standards
  • Kitchen operation management
  • Positive attitude
  • Food sanitation management
  • Nutrition knowledge
  • Exceptional organisation
  • Food hygiene regulations
  • F&B inventory management
  • Alcoholic beverage preparation
  • Customer complaint handling
  • Customer Service
  • Team Leadership
  • Product knowledge
  • Decision making
  • Familiar with booking systems

Affiliations

  • Cooking, socialising,

Languages

English
Upper intermediate (B2)
Thai
Native

References

References available upon request.

Timeline

Food and beverage supervisor/Assistance kitchen

Palm PanAsia
11.2015 - 06.2025

Thailand Equivalent to GSSE's - School Subjects

Navamindarajudis School
09.1999 - 09.2004
Paphapim Hearn