Pape Medoune Mbengue
Receptionist
Bristol,Bristol
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
5
5
Languages
Work History
Receptionist
ibis hotel bristol
bristol
06.2022 - Current
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Security Officer
Imperial Apartments Bristol
Bristol
02.2022 - 02.2023
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Assistant Sales
foot locker
Bristol
07.2021 - 07.2022
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Call Center Agent
Web-help
Stuttgart
02.2018 - 09.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
Airport Customer Service Agent
Stuttgart Airport
Stuttgart
01.2016 - 01.2017
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used [Software] to prepare pre-departure and post-departure reports and passenger manifests.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Assistant Teacher
Sileye Guisse
Dakar
09.2015 - 06.2016
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in implementation of new learning tools, systems and materials.
- Monitored students during quizzes and tests.
Education
High School Diploma -
Sileye Guisse
Dakar Senegal 09.1996 - 09.2006
BBA - BSMG Business Management School of Germany
Stuttgart University
Stuttgart 01.2016 - 07.2018
Skills
Customer and client relations
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
ibis hotel bristol
06.2022 - Current
Security Officer
Imperial Apartments Bristol
02.2022 - 02.2023
Assistant Sales
foot locker
07.2021 - 07.2022
Call Center Agent
Web-help
02.2018 - 09.2020
Airport Customer Service Agent
Stuttgart Airport
01.2016 - 01.2017
BBA - BSMG Business Management School of Germany
Stuttgart University
01.2016 - 07.2018
Assistant Teacher
Sileye Guisse
09.2015 - 06.2016
High School Diploma -
Sileye Guisse
09.1996 - 09.2006
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