Paolina Kalinkova

● Served as the first administrative point of contact for thirty plus employees, assisting with payroll, absences, annual leave, and maternity leave, maintaining accurate records and ensuring smooth HR operations.

● Supported the HR department in recruitment administration, assisting with all stages from job postings to conducting interviews and selecting candidates.

● Monitored HR policy compliance and educated employees on company procedures, ensuring staff were informed and aligned with HR standards.

● Oversaw T&D administrative processes, including scheduling and record-keeping, contributing to effective employee learning and career development.

● Conducted exit interviews, gathering valuable insights to reduce future turnover rates.

● Supported management in grievance and disciplinary meeting, facilitating fair resolution of employee conflicts.

● Generated and issued periodic reports through Power BI for the executive board, providing senior leaders with accurate, data-driven insights to support strategic decision-making.

● Worked alongside the HR department on onboarding processes, ensuring accurate completion of forms and effective induction for new employees.

● Coordinated reference requests for current and former staff, delivering timely and precise information to facilitate informed hiring decisions.

● Oversaw right-to work verification, confirming documentation accuracy for compliant and efficient onboarding.

● Administered team schedules and absence records, supporting operational effectiveness and compliance with HR policies.

● Supported internal secondments for other departments, coordinating communications via email and phone.

● Received and resolved customer complaints efficiently, maintaining professional communication and supporting positive visibility.

● Assisted senior management with administrative and financial tasks, monitoring labour and volume performance to ensure financial operations remained aligned with targets.

● Delivered training to 5 team members, resulting in higher efficiency and consistency across operations.

● Conducted pre-shift staff meetings to delegate tasks and communicate priorities.

● Ensured teams stayed on track to achieving or exceeding KPIs by analysing reports and monitoring operations.