Paola Giannobile
London,UK
Summary
Ambitious Hospitality Leader with a Bachelor's degree in International Tourism Management and over six years of experience in luxury hospitality. Led restaurant management teams of up to 20, delivering exceptional service to an international clientele. Passionate about travel and cultural exploration, with extensive travel across Europe, the Middle East, Africa, and Latin America, seeking to leverage leadership experience and commercial mindset to create exceptional experiences in travel and tourism.
Overview
5
5
Languages
1
1
Certification
7
7
years of professional experience
Work history
Restaurant Manager
Aqua Kyoto
London, UK
2026.02 - Current
- Hired skilled personnel to strengthen team capabilities and improve service quality.
- Optimised staffing through effective rota and shift schedule management, controlling labour costs.
- Ensured food safety compliance and upheld quality control standards while promoting health and safety across the venue.
- Collaborated with chef to plan menu changes and coordinate special events.
Assistant Restaurant Manager
Aqua Kyoto
London, UK
2024.08 - 2026.02
- Oversaw inventory management through timely supply ordering and regular stock takes to sustain optimal levels.
- Resolved customer complaints with effective solutions to improve satisfaction and loyalty.
- Performed end-of-day financial routines accurately to ensure reliable reporting.
Restaurant Supervisor
Aqua Kyoto
London, UK
2023.05 - 2024.08
- Oversaw multiple sections of restaurant, ensuring seamless service delivery and guest satisfaction.
- Resolved customer complaints promptly, maintaining brand reputation and guest satisfaction.
- Trained staff in service, food and wine knowledge, resulting in enhanced guest experience.
Head Waitress
Aqua Kyoto
London, UK
2022.05 - 2023.05
Waitress
Aqua Kyoto
London, UK
2022.02 - 2022.05
Bar Staff
Marsama
2021.06 - 2021.11
Waitress
W5 Bistro
2020.06 - 2020.12
Waitress
Farina & More
2019.05 - 2020.06
Education
BSc Hons - International Tourism Management
University of West London
London, ENG 09/2023 - 07/2026
BTEC - Art and Design
Brentside High School
London 09/2019 - 07/2021
GCSEs - Including Maths and English
Brentside High School
London 01/2018 - 07/2019
Skills
- Financial management
- Customer service
- Client engagement
- Problem solving
- Leadership
- Delegation
- Team development
- Team building
- Ability to work under pressure
- Multitasking
- Critical thinking
- Creativity
- Interpersonal communication
Certification
- WSET level 1 and 2
- Personal Licence
- Certified First Aider
LANGUAGES
Italian: C2
Proficient (C2)
English: C2
Proficient (C2)
Spanish: C2
Proficient (C2)
Catalan: B2
Upper intermediate (B2)
French: A2
Elementary
Affiliations
- Travel
- Photography
- Painting
- Cooking
References
References available upon request.
Timeline
Restaurant Manager
Aqua Kyoto
2026.02 - Current
Assistant Restaurant Manager
Aqua Kyoto
2024.08 - 2026.02
Restaurant Supervisor
Aqua Kyoto
2023.05 - 2024.08
Head Waitress
Aqua Kyoto
2022.05 - 2023.05
Waitress
Aqua Kyoto
2022.02 - 2022.05
Bar Staff
Marsama
2021.06 - 2021.11
Waitress
W5 Bistro
2020.06 - 2020.12
Waitress
Farina & More
2019.05 - 2020.06
GCSEs - Including Maths and English
Brentside High School
01/2018 - 07/2019
BTEC - Art and Design
Brentside High School
09/2019 - 07/2021
BSc Hons - International Tourism Management
University of West London
09/2023 - 07/2026