Pankaj Kumar Choudhary

My responsibilities include managing network-related infrastructure

• Lead the team of 6 Network Engineers globally.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

• Provides technical support and audits of ITIL processes to all process owners.

• Manage the relationship with customers and understanding the customer needs.

• Organizational skills to see where to improve the processes, both in the customer and in the provider side.

• Support the customer in tracking and updating on important issues internally in the provider side.

• Be able to work with other technical teams to set the best priorities in each situation.

• Identify the customer's requirements, provide the best possible technical solution that fits their business, and interact with them

• Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.

• Provide Cisco SDWAN Viptela solution to the customer for minimizing WAN link costs.

• Providing Meraki solutions to customers for smaller/medium sites.

• Designed and implemented Cisco routers, switches, and wireless solutions.

• Assists NOC in resolving critical issues, which require expert advice and care.

• Work with Cisco network devices, routing protocols, and switches.

• Coordinate with the technical team to ensure high critical incidents are resolved in time
• Handle escalations raised by the customer
• Definition and implementation of new Services/extensions to existing SLA
• Handling boundary issues related to current SLA
• Arranging/Participating in/Managing Customer Meetings
• Present Non-standard design to the client and get their approval and implement it
• Distribute work among the team, and keep track of progress
• Recommending new technologies/services/methods which can improve the IT operation of the customer or reduce its cost
• Defining together with customer IT initiatives related to IT operations that can significantly improve business performance through IT
• Participating in the discussion of the development of current business operations
• Acting as Major incident manager concerning specific customer major incidents
• Distribute work among the team, and keep track of progress
• Help the Team to perform all kinds of physical and logical assessments prior to migrating the site
• Review technical plans prepared by team members and help them to fix errors in the plan
• Act as design authority ensured change has been approved by the client and implemented correctly without any issue.

• Management Global Wide Area Network and Local Area Network components, data centers and F5 Load Balancer of Royal Bank of Scotland.

• Supporting the ABN AMRO Bank’s network (LAN/WAN and WAN Data Traffic) worldwide for APAC, EMEA and US regions.

• Take in-charge of Handover of the new network into the team. Approve that all network documents are up to date.

• Handle technical escalation for the significant incident and help Level 2 engineer to resolve the issue.

• Keeping Documentation up-to-date. Signing off on new project implementations.

• Undertaking risk and impact analysis by considering the accuracy and appropriateness of the details contained in the change, individual knowledge and expertise of the production environment, considering existing problems and other scheduled changes that may have adverse effects.

• Providing On-call Support. Ensuring implementation plans are produced, circulated and walked through with relevant parties.

While I was working in IBM, I worked on different profiles within the organization.

I worked as Level 2 network engineer and responsible for:

1. Managing the LAN/WAN infrastructure worldwide for the client. We do support ASIA. Europe. North America and South America, provide the best SLA Support to customer

2. Managing, configuration and troubleshoot the Cisco, Nortel and 3-COM Switches, Check Point Firewall, Cisco Routers. Cisco L3 Switches etc.

3. Working on Problem management, Change management, and Incident management of the customer.

4. Working on problem tickets comes directly from Client. Communicate if client if needed and provide the best support. Coordinate with other teams.

5. Handling four different Datacenters remotely located at different regions. Asia, Europe, and America. South America

6. Handling new projects of taking caring of new Installation on sites. Upgrade the datacenter with new devices. Upgrade existing device software.

7. Update the Security rules according to customer new requirements.

Network Focal point (Team Lead)

During my responsibility, as Focal Point I was leading Level 2 Network technical team, I make sure that all technical issues are addressed within the SLA. Handle the client escalation and co-ordinate with client and team to resolve the issue in shortening the time. Discuss the problem with the client and provide them update on long-pending incidents. Track team performance and help the manager to evaluate the team at year-end.

• Implementation, configuration of backbone infrastructure for DATA & Inbound Voice Process for Vodafone BPO
• Configuration and management of L2 & L3 switches
• (3560 POE Series, 2960 series, 3750, 3650 series)
• Working on CISCO 1845 internet series, CISCO 7200 and 3800 series routers with redundancy for availability of network without any downtime
• Working on ACLs for packet filtering and for limiting access to network devices, switches, and routers hardening
• Configuration and management of Data and Voice VLAN & redundancy and stacking of switches
• Handling WAN connectivity between Two Data Centers with one redundancy Link (HSRP) and another link to the internet cloud
• Working on Manage Engine OpManager to WAN devices health & uptime, WAN traffic analysis functionality
• Working on MRTG and PRTG software for bandwidth and WAN traffic monitoring
• Interfaced with vendors and service providers ensuring that hardware and software problems with dealt with efficiently and effectively, with minimal downtime
• Implement Video Conferencing between inter sites through MPLS.

• Responsible for installing and upgrading of server/workstation operating system and LAN/WAN based software packages
• Worked on the window NT/2000/20003 servers and Red HAT Linux
• I worked on different profile within the organization
• As a Team Leader, I was responsible for managing the system of different divisional offices in Punjab and J&K
• Assign engineer to the call and ensure that the problem has solved
• I was handling over 150 LIC branches connected to all divisional offices
• Provide the onsite system support of all ongoing projects in State bank of India and its subsidiaries.