Pankaj Vaidya
Mumbai
Summary
Results-driven Business Director with over 23+ years of work experience in managing complex Airline Finance Projects, skilled in Operations management, financial analysis and vendor management. Implements streamlined workflows and standardised validation checks, improving invoice processing turnaround times. Champions automation and system upgrades, supporting the enhancement of financial operations.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Business Director
Sutherland Global Services
Mumbai
03.2007 - Current
- Led team of 125 members on complex airline finance projects, ensuring project alignment with organisational goals.
- Migrated three Accounts Payable projects in Sutherland.
- Successfully managed vendor payments for fuel suppliers, ground handling, catering, maintenance, airport charges, and GDS providers, maintaining strong supplier relationships.
- Improved invoice processing turnaround time by streamlining workflows and implementing standardized validation checks.
- Drove process improvement initiatives in accounts payable, focusing on automation, system upgrades, and policy enhancements.
- Supported internal and external audits by preparing accurate documentation, reconciliations, and variance analysis.
- Supported the implementation of the Revenue Accounting Centre of Excellence to enhance financial operations at GBSS Al Ain.
- Directed the implementation of various IT projects at Sutherland to enhance technology infrastructure.
Team Leader
Zero Octa Selective Outsourcing PVT LTD
Mumbai
02.2003 - 03.2007
- Identified and recovered significant revenue losses through systematic auditing of published, private, and negotiated fares across multiple GDS platforms.
- Streamlined audit processes and checklists, enhancing audit accuracy and turnaround time, leading to faster fare validation and reduced pricing errors.
- Conducted root cause analysis on recurring fare discrepancies and collaborated with pricing, revenue management, and IT teams to implement corrective actions.
- Created and updated SOPs, audit reports, and performance dashboards to monitor error trends, recovery amounts, and team efficiency.
- Supported airline audits, internal reviews, and management reporting by providing accurate fare analysis and compliance insights.
Education
Six Sigma Green Belt certification - Six Sigma
Indian Institute of Statical Analysis
Mumbai 03.2008 - 03.2008
Diploma in Travel & Tourism - Travel and Tourism
Indian Institute of Hotel Cargo and Tourism MGT
Mumbai 03.2001 - 03.2002
Bachelor of Commerce - Commerce
Mumbai University
Mumbai, IN-MH 04.2001 - 04.2002
Skills
- Project management
- Financial analysis
- Vendor management
- Process improvement
- Operations Management
- People Management
Timeline
Six Sigma Green Belt certification - Six Sigma
Indian Institute of Statical Analysis
03.2008 - 03.2008
Business Director
Sutherland Global Services
03.2007 - Current
Team Leader
Zero Octa Selective Outsourcing PVT LTD
02.2003 - 03.2007
Bachelor of Commerce - Commerce
Mumbai University
04.2001 - 04.2002
Diploma in Travel & Tourism - Travel and Tourism
Indian Institute of Hotel Cargo and Tourism MGT
03.2001 - 03.2002