Pankaj Pandit
London,United Kingdom
Summary
Dynamic professional with expertise in cash handling, invoice processing, and problem-solving, complemented by strong team leadership and relationship management skills. Demonstrates outstanding customer service and product knowledge, ensuring seamless store maintenance and staff education. Proficient in Microsoft Office and Excel, adept at multi-tasking to achieve organisational goals.
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
1
1
year of professional experience
Work History
Customer service representative
B&M Retail
London, United Kingdom
10.2024 - Current
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Assisted customers in making informed decisions by providing detailed product information.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Ensured smooth running of operations with timely preparation of reports.
- Provided top-notch support for increased customer satisfaction.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.
Education
Master of Business Administration - IBM
University of Hertfordshire
09.2024 -
Bachelor of Commerce - B COM
St. Josephs Degree & PG College
india 07.2017 - 09.2020
Skills
- Cash handling
- Invoice processing
- Problem-solving
- Team Leadership
- Relationship Management
- Product knowledge
- Microsoft Office
- Excel proficiency
- Outstanding customer service
- Staff education and training
- Store maintenance
- Multi-tasking
Affiliations
- Volunteering, sports ,exploring new things.
Timeline
Customer service representative
B&M Retail
10.2024 - Current
Master of Business Administration - IBM
University of Hertfordshire
09.2024 -
Bachelor of Commerce - B COM
St. Josephs Degree & PG College
07.2017 - 09.2020
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