Pandelina Cook

This was my first job. I was a team member in a very busy Filipino Fast Food Restaurant in the City Centre. It was a part time position, usually working between 24 and 30 hours per week, in a restaurant that was under-staffed, which ensured it was super busy and stressful.

Both this job and the Popeye's job provided me with a similar skillset:

- After working in Jollibee for a few months I was regularly trusted to run shifts whilst managers were busy.

- Regularly communicated with all staff and customers to maintain smooth operations, minimising potential service delays.

- Served high volumes of guests in a fast-paced service environment with exceptional customer care.

- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.

- Processed cash and card payments promptly, minimising customer waiting times.

- Checked in with customers during meals to check orders were received correctly and met guests expectations.

- Resolved customer complaints calmly and professionally to maintain satisfaction.

I worked 5-6 days a week, 6-8 hrs a day in a highly pressured and stressful environment. I was amongst the first staff employed as this restaurant opened its doors in November 2022.

This was a well staffed establishment and so I learned a little about being a small cog in a big engine. I have come to discover through my short time working in restaurants, that I can cope well in both highly stressed and calmer environments.

A lot of the skills learned in Popeye's are similar to those learned at Jollibee, and are listed above.

I currently clean an office in Bold Street for three evenings per week. I am 100% reliable and always leave my workplace spotlessly clean.

I work alone, after office hours, to complete the cleaning. I am confident working independently as well as part of a group.

Skills learned:

- Adhering to instructions and regulations to exceed cleanliness expectations.

- Working quickly and efficiently to perform day-to-day cleaning and maintenance tasks within allotted time frames.

- Working alone cultivates a need to use ones own initiative when required.