Panache Charlton
Chelmsford
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Personally, I’m friendly and I get along with everyone, at least I try. Music is one of the many things I love, art exhibitions and exploring. At Chelmsford college, I have achieved my Level 3 Creative, Media and Technology Extended Diploma. Now I’m looking to try out different professionals, in the hopes to gain skills that can build me into a better version of myself.
To succeed in any professional environment, I am aware I must acquire as much work experience as possible. Therefore, I hope that your organisation will offer me that opportunity. As I move forward, the goal is to achieve my dreams and ambitions.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Warehouse Picker
Aldi
Chelmsford, ESS
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to achieve daily pick and pack goals.
Gardener
SELF EMPLOYED
Chelmsford
06.2016 - 08.2023
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
Waiter
TGI FRIDAY
Chelmsford, ENG
04.2021 - 01.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Food Service Worker
Raynors Foods
Chelmsford
01.2021 - 11.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
Barista
Starbucks
Chelmsford, ENG
08.2021 - 11.2021
- Working as a barista was fun, I loved every moment of it and I gained skills such a
- Cleaned counters, machines, utensils, and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Patience
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Bartender
Saracens Head Hotel
Chelmsford
01.2019 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Receptionist
Gourmet Express
Chelmsford, ENG
04.2018 - 12.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma - Secondary School
Hauptschule GHS
Troisdorf, Germany 01.2013 - 04.2016
Diploma - Art, Media and Design
CHELMSFORD COLLEGE
Chelmsford, ESS 09.2016 - 07.2017
LEVEL 2 Diploma - Information and Technology /Diploma
CHELMSFORD COLLEGE
Chelmsford, ESS 09.2017 - 07.2018
Extended Diploma Level 3 - Creative Media and Technology
CHELMSFORD COLLEGE
Chelmsford, ESS 09.2018 - 07.2020
Skills
Customer Service
Team Player
Willingness to learn
Social Skills
Customer Response
Guest relations
Tableside Service
Equipment operation
Stocking
Heavy lifting
Competitive analysis
Exceptional customer service
Food preparation and safety
Menu memorization
Ordering procedures
Friendly and outgoing
Hospitality service expertise
Classic cocktails
Responsible alcohol service
Ordering bar supplies
Highly reliable
Handling difficult customers
HOBBIES
- In my free time, I enjoy skateboarding
- Anime originated in Japan. It's very inspiring
Timeline
Barista
Starbucks
08.2021 - 11.2021
Waiter
TGI FRIDAY
04.2021 - 01.2023
Food Service Worker
Raynors Foods
01.2021 - 11.2022
Bartender
Saracens Head Hotel
01.2019 - 11.2019
Extended Diploma Level 3 - Creative Media and Technology
CHELMSFORD COLLEGE
09.2018 - 07.2020
Receptionist
Gourmet Express
04.2018 - 12.2018
LEVEL 2 Diploma - Information and Technology /Diploma
CHELMSFORD COLLEGE
09.2017 - 07.2018
Diploma - Art, Media and Design
CHELMSFORD COLLEGE
09.2016 - 07.2017
Gardener
SELF EMPLOYED
06.2016 - 08.2023
High School Diploma - Secondary School
Hauptschule GHS
01.2013 - 04.2016
Warehouse Picker
Aldi