Pam Vig
Royal Wootton Bassett,UK
Summary
Accomplished professional with expertise in office administration, recruitment support, and HR administration. Demonstrates proficiency in customer and patient service, staff scheduling, and rota management. Skilled in Microsoft Office applications and specialised systems such as EMIS, DocMan, and Open Exeter. Adept at budget monitoring, petty cash management, and providing IT helpdesk support. Multilingual communicator with a strong focus on delivering exceptional telephone and front desk support.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Recruitment Support
Applegreen
, UK
2022.01 - 2022.05
- Supported the HR Manager and operations team with recruitment across multiple petrol station retail sites in the UK.
- Managed recruitment advertising through Indeed
- Screened job applications and shortlisted suitable candidates
- Conducted initial telephone interviews
- Scheduled interviews with store managers and area managers
- Maintained candidate records and recruitment pipelines
- Provided weekly recruitment updates to Regional Operations Managers
- Acted as a key point of contact for store managers with recruitment queries
Care Home Administrator
Coate Water Care
2018.02 - 2019.12
- Responsible for the daily administration and coordination of the care home office, supporting staff, residents and families.
- Managed staff rotas and ensured adequate staffing levels
- Arranged agency staff cover when required
- Managed office budgets including payroll and supplies
- Completed new starter administration (Right to Work checks, DBS, payroll setup)
- Maintained staff training records
- Managed petty cash and residents’ funds
- Organised meetings and prepared agendas and meeting notes
- Communicated with residents, families and care staff
Administrator / Receptionist
Farnham Road Practice
2016.02 - 2017.08
- Started as a receptionist and progressed into an administrative role within the GP practice.
- Booked patient appointments and managed telephone enquiries
- Provided front desk support and patient assistance
- Chaperoned patients when required
- Processed repeat prescription requests
- Liaised with pharmacies regarding medication queries
- Updated patient medication records on EMIS
- Managed cytology results and patient letters
- Worked with systems including DocMan and Open Exeter
- Supported doctors and clinical staff with administrative tasks
Customer Service Advisor
Mothercare
2014.09 - 2016.02
- Provided customer service and sales support within the Early Learning Centre department.
- Assisted customers with product enquiries and purchases
- Processed transactions and orders
- Maintained store presentation and promotional displays
- Ensured planograms were followed
- Resolved customer queries professionally
Sales Assistant
Cath Kidston – Heathrow Airport (T4 & T5)
2014.08 - 2014.07
- Delivered excellent customer service in a busy retail environment.
- Maintained merchandising and store presentation standards
- Managed stock replenishment and displays
- Ensured health and safety procedures were followed
Stores Service Desk Analyst
Hamlin Knight – Marks & Spencer
2010.04 - 2011.09
- Provided IT support to Marks & Spencer stores across the UK.
- Resolved hardware and software issues
- Logged and tracked support calls within service level agreements
- Liaised with second and third line support teams
- Trained and mentored new employees
- Achieved 100% KPI targets
IT Service Desk Analyst
Ingeus
2008.08 - 2010.01
- Provided IT support for internal users in the UK and Germany.
- Logged support calls and provided first-line technical support
- Reset passwords and unlocked accounts in Active Directory
- Supported Citrix applications and Outlook accounts
- Configured printers and resolved technical issues
- Provided remote support using DameWare
Education
Business Studies
Berufsausbildene Schule
Germany 2005.01 - 2006.01
Skills
- Office Administration
- Recruitment Support & HR Administration
- Customer & Patient Service
- Staff Scheduling & Rota Management
- Microsoft Office (Word, Excel, PowerPoint)
- EMIS, DocMan & Open Exeter systems
- Budget Monitoring & Petty Cash Management
- Telephone & Front Desk Support
- IT Helpdesk Support
- Multilingual Communication
Certification
- Basic Life Support Training
- Prescribing training (Farnham Road Practice)
- NHS Card Holder
- Previously held Heathrow Internal Airside Pass (T3, T4 & T5)
- 4 weeks work experience with solicitors in Germany
Languages
English – Fluent
German – Fluent
Punjabi – Fluent
Hindi – Basic understanding
Interests
Dancing, travelling, spending time with my children and meeting new people.
Timeline
Recruitment Support
Applegreen
2022.01 - 2022.05
Care Home Administrator
Coate Water Care
2018.02 - 2019.12
Administrator / Receptionist
Farnham Road Practice
2016.02 - 2017.08
Customer Service Advisor
Mothercare
2014.09 - 2016.02
Sales Assistant
Cath Kidston – Heathrow Airport (T4 & T5)
2014.08 - 2014.07
Stores Service Desk Analyst
Hamlin Knight – Marks & Spencer
2010.04 - 2011.09
IT Service Desk Analyst
Ingeus
2008.08 - 2010.01
Business Studies
Berufsausbildene Schule
2005.01 - 2006.01