Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pamodou Joof

Enfield

Overview

3
3
years of professional experience

Work History

Front Office Receptionist

Apex Hotels LTD - London cluster - Central | 4 star luxury Hotel
07.2022 - 07.2023
  • Provided exceptional 5-star service, personalizing each guest experience
  • Maintained tidy reception area for positive first impressions
  • Planned guest itineraries and recommended additional services
  • Effectively managed peak times, prioritizing tasks for reliable service
  • Proficiently handled issues and complications as the sole receptionist.
  • Managed all hotel reception emails and third-party site queries
  • Trained new reception team members for exceptional guest experiences
  • Maintained accurate guest records and communications
  • Provided timely pre-and post-stay guest communication
  • Collaborated with multiple departments for a smooth guest experience

OPERATIONAL SUPPORT PERSONNEL

FedEx UK
07.2021 - 03.2022
  • Managed data entry and information logging for FedEx and TNT systems, including package handling and redirection
  • Coordinated driver runs and optimised delivery routes, ensuring timely collections and deliveries
  • Effectively resolved multiple queries through case files, emails, and telephone inquiries
  • Provided exceptional customer service by assisting customers with package collection and addressing their inquiries
  • Ensured compliance with health and safety standards by securing pallets, cages, and stillages
  • Loaded packaged goods onto trucks for shipping and completed all associated paperwork accurately and promptly.

WAITER

SESAME JACK Ltd - Bintang Restaurant
12.2020 - 01.2021
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations
  • Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue
  • Served high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

Certificate of higher education - Business Management

University of Westminster

BTEC Business Extended Diploma - Business

Sir George Monoux College
London
07.2019

Skills

  • Cross-functional Team Collaboration
  • Data entry analysis
  • Ability to multi-task and organise a variable work load
  • Experienced and Proficient in Microsoft Office
  • Versatile
  • Self starter
  • Good listener
  • Eager to learn new things
  • Excellent attention to detail
  • Upselling
  • CRM

Accomplishments

  • Apex Employee of the Quarter winner - 2nd quarter of employment

    • Earned an invitation to the Apex Annual Awards Dinner in Scotland

    Demonstrated exceptional upselling skills, led the team for consecutive months and contributed over £1000 revenue for the food and beverage team in one month. Upsell results tripled the sales of a nearby larger sister hotel


  • Apex Runner up Employee of the Quarter - 1st quarter of employment

    • Received numerous positive guest reviews, leading to a nomination for Employee of the Quarter within the first three months of employment.

    Recognized as the most mentioned employee in guest reviews

Timeline

Front Office Receptionist

Apex Hotels LTD - London cluster - Central | 4 star luxury Hotel
07.2022 - 07.2023

OPERATIONAL SUPPORT PERSONNEL

FedEx UK
07.2021 - 03.2022

WAITER

SESAME JACK Ltd - Bintang Restaurant
12.2020 - 01.2021

Certificate of higher education - Business Management

University of Westminster

BTEC Business Extended Diploma - Business

Sir George Monoux College

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Pamodou Joof