Pamela Stewart

I started as a Repair Advisor on the subsidence team within Contractor Connection. I was responsible for my own case load from the start of repairs to completion. I updated customers, contractors and insurers on a daily basis. I was responsible for handling calls with the Insurer to assist in dealing with any repair issues and resolving them as quickly and efficiently as possible. In January 2025 I was promoted to Lead Advisor within the team. I assisted with training new starters, audits, providing assistance to the team on a daily basis, assisting team leader and Manager with administration duties and complaints. In May 2024, I was seconded to the Complaints team where I dealt with level 1 complaints, updated policyholders and endeavoured to provide a satisfactory resolution to their issue. In September 2024, I was transferred to the Property Restore Team as Lead Advisor. I was heading up the Axa team, so had weekly calls to discuss problematic cases and how to resolve them. I carried out audits, assisted with training, helped all team members with their case loads, revenue and provided feedback from the power BI reports daily. I was able to visit the Axa team in Glasgow and Morecombe to build up a rapport with both teams. I liaised with the Axa Subsidence team on a daily basis and built up strong relationships with everyone on the team which helped resolve any issues that occurred for either team. In September 2025 I moved to the Motor Third Party Property team, which is where I am currently. I am responsible for my own caseload where I review negotiate settlements for Highway claims.

• I started working on the Covid-19 111 response line giving advice to people who thought they may have the virus
• As this eased, I was moved to track and trace whereby we would contact people who had been identified as being in contact with someone that had tested positive with the virus
• It was my job to advise them to isolate to stop the spread of the virus
• I was then asked if I would consider a full time position for DHL customer service, which is what I am doing now
• I answer calls to people looking for information on parcels they are expecting
• I also deal with complaints on a daily basis
• It is a busy and sometimes stressful role, but I enjoy the challenge and love helping people
• Sales Appeals O cer
• Smile Publishing
• Each month we were allocated an NHS hospital around the country, and I had to contact companies in the area, to see if they would like to advertise their services in the hospital magazine
• My duties also included agreeing the contract, checking artwork for the advert and passing to the planning team for production
• I was made redundant due to the Covid-19 pandemic., I was responsible for answering calls from people who had been involved in a road tra c accident
• I then had to assess whether the accident was fault or non fault, and see if it t the criteria to pass to the company to deal with, or whether they needed to proceed through their own company
• I was also assisting accounts with recovery of invoices
• The job was only a, Managed a team of 8 people dealing with road tra c accidents
• Arranged repairs, hire and instructed solicitors for personal injury claims
• Dealt with invoicing for commissions
• Responsible for overall administration of accident management company

• Manage non fault case load from start to finish
• Answer calls and deal with queries from brokers, solicitors, accident management companies and clients
• Deal with complaints in a diligent and professional manner and endeavour to bring to a satisfactory conclusion as soon as possible
• Ensure commission lists are up to date and present to company for payment
• Invoice companies for payment, when required

• Handled case load of uninsured loss claims
• Dealt with customers on the phone on a daily basis
• Negotiated settlements with insurers
• Southend on Sea

• Deal with all administration and chase companies for payment
• Run small case load of debt recovery claims

• Deliver documents to lodge with court - County Court and High Court
• Attend hearings to take notes with Solicitor and/or Barrister
• Assist with all postal duties