PAMELA NWADIUBU

• To deliver high-quality personal care following the care plan and individual resident wishes to ensure the comfort and dignity of each resident.
• Provide Stoma Care and Supply Bed Pans
• Adhere to the local safeguarding policy, following the Duty Candor requirements
• Understand the importance of privacy, dignity, choice, and consent and always uphold these fundamental rights
• Contribute to each resident's individualized person-centered care planning process
• Record appropriate daily interactions and observations
• Participate in the care plan review with families and other healthcare professionals as required
• Support residents in understanding the aging process and how it affects their health and lifestyle
• Support residents to maximize their independence, create an environment that supports their physical and mental well-being, and ensure that all residents are treated with dignity
• Key-worker responsible for residents ensuring that residents receive one-to-one quality time when on duty
• Make beds, change linen, and dispose of soiled linen following the company procedure

Clinical Duties

• Record observations, including weight, temperature, pulse, blood pressure, nutrition, tissue viability, and liquid intake/output as identified in the Care Plan

General Duties

• Engage in supporting and delivering daily activities for residents
• Work collaboratively within the clinical team to promote a healthy, professional, and friendly atmosphere for all residents, their families, and friends
• Support new residents and their families and friends to the home in the orientation of the environment
• Maintain communication and working relationship with the residents, their families, and friends to provide a safe and reassuring environment
• Be professional, courteous, and transparent in communication
• Assist and actively encourage the social care and well-being of residents
• Escort residents when required out of the home for appointments after completing a risk assessment by the registered nurse.
• Supported needs of 50+ residents under long-term care

• Hiring, training, and evaluating employees
• Collecting and interpreting data for Company use
• Identifying new trends using data in other to improve business needs
• Managed internal complaints and employee matters such as conflicts, issues, and offenses, resolving them with appropriate solutions
• Kept supply and demand balance to support production goals and optimize volume
• Conducted staff appraisals to communicate learning opportunities, successes, and improvements
• Facilitated employee onboarding, educating new hires on company procedures, induction training, and best practices
• Advised on disciplinary actions related to company policy violations and employee behavior issues
• Resolved employee relations issues related to company policies and departmental grievances
• Conducted general administration and financial duties, including expense monitoring, payroll, and controlling petty cash
• Aligned financial plans with operational targets and strategic goals to deliver optimal customer, profit, and production results
• Managed workforce planning and strategy, optimizing resource allocation and staff deployment to meet business needs
• Closely monitored employee overtime, utilization, and workload, escalating suspicious activity for review
• Supported management in tracking resources and budgets to inform annual forecasting
• Closely monitored operations to detect underachieving or inefficient staff, providing training or performance meetings when necessary
• Influenced supply chain management decisions, advising on procurement, logistics, and record-keeping.

Took part in preparing the 2015 and 2016 Nigerian Annual Budget using the Platform and Data Provided

• Performed clerical office functions to address queries, concerns, and issues, escalating complaints to management
• Handled client correspondence and internal communications professionally
• Organized and stored hardcopy files
• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfillment of organizational objectives
• Updated client correspondence files and noted additions in the file index
• Received, sorted, and directed incoming mail to maintain good communication channels
• Managed information on company databases for different organizational activities to track history and safeguard accurate information
• Helped less experienced staff manage daily assignments
• Performed administrative tasks, document management, and report development for inter-departmental use
• Greeted visitors and appropriately directed them to designated areas
• Monitored waiting and common areas to maintain cleanliness and organization
• Safeguarded sensitive and confidential data in compliance with security best practices
• Identified data discrepancies through careful analysis and promptly researching issues for quick resolutions
• Managed document control duties to reduce errors and maintain accurate records
• Leveraged business acumen and strategic collaboration skills to build rapport across all enterprise levels
• Received and responded to high-volume correspondence via email and live chat
• Coordinated communications between various departments to schedule meetings and inform the company on critical matters
• Directed incoming mail, interoffice messages, and packages to office recipients
• Training new staff in company procedures, operational best practices, and computer software.