Pamela Macnab

I work 6 hours per week for my husband who owns MME Elec.

Using Sage One Accounting and Microsoft 365 OneDrive

• Process purchase invoices
• Match remittance payments
• Reconcile bank transactions
• Create reports for materials relating to individual projects to allow sales invoices to be produced
• Update accounting records with new payments, balances and customer information.
• Create improved filing system to maintain secure client data.
• Gather order amounts, discount rates and all other information needed to calculate bills receivable.

Using Microsoft 365 including Dynamics AX

Working within the Global Service Network Team my job includes reacting to service requirements and procurement of Life Cycle component parts & switchgear for the marine industry.

Inquiries are received via email or various live portals i.e. Shipserv & Mepas.

The procurement of parts includes reading ships drawings and spec sheets then contacting the branch of Terasaki who installed i.e. Singapore, Japan, Malaysia or China, create quote and send to customer.

Process customer PO, Supplier PO, confirm sales order, arrange shipment of goods and invoice customer once goods are shipped.

• Worked cross-functionally, communicating with team members in Europe, Asia and the Middle East at multiple levels to deliver first-class customer service.
• Facilitated regular communication to keep customers updated throughout sales process.
• Cultivated strong customer relationships by delivering exceptional customer service.
• Prioritised personal workload effectively to meet sales and productivity targets.
• Produced final quotation packs to fully inform customers before closing sales.
• Offered customer-centric solutions in fast-paced environment to achieve high customer satisfaction.
• Served as first point of contact for customer queries, expertly handling inbound calls.
• Input orders onto internal system to maintain updated sales records.
• Handled inbound queries by phone, email and in person.
• Processed purchases and sales orders promptly.
• Addressed queries from existing clientele for responsive customer support and client retention.

As a facilities coordinator for several large retail outlets, I carried out the following duties using e-Works Job Management System and Sage One Accounting package:

• Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
• Responded to building emergencies and managed repairs within required timeframe.
• Investigated problems and determined appropriate remedies.
• Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
• Performed best practices and quality standards to comply with occupational health and safety procedures.
• Controlled expenses and lowered costs to meet budget requirements.
• Produced management reports outlining important facility statistics.
• Documented records on pricing, energy consumption and activity reports.
• Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
• Ordered office supplies & staff PPE & workwear
• Processed Timesheets and prepared for payroll for accounts
• Processed Annual leave requests
• Organised courses for staff required for company accreditations etc.

Working within busy and diverse shop, predominantly providing hot & cold food (takeaway and catering) but also offered newspapers, confectionery, alcohol, cigarettes etc.

In 2004 - I began working in the kitchen preparing and cooking hot and cold food, whilst adhering to all food hygiene policies.

In 2006 - After developing a strong team by recruiting, orienting and training loyal, hard-working employees, I moved to the front shop in a management role.

• Conducted audits and risk assessments to achieve regulatory compliance.
• Managed staffing schedules for 5-10 employees, delivering operational efficiency whilst remaining under budget.
• Controlled food and grocery inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
• Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
• Translated changes to food safety regulations into policies and procedures to facilitate compliance across departments.
• Organised breaks based on fluctuations in volume of business to avoid having stafff shortages during peak hours.
• Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
• Handled scheduling for multiple staff with various skill sets
• Delivered functions and events to required standards in collaboration with events coordinator.
• Operated and maintained security of Point of Sales (POS) system.
• Oversaw food preparation and production standards by implementing high quality control measures.
• Maximised company profits through rigorous analysis and control of both portioning and wastage.
• Identified and maximised upselling opportunities to increase sales and profits.
• Created and implemented best practice policies and processes to aid operational performance.
• Liaised with stakeholders on product change requests and reviews to evaluate impact on planning and schedules.
• Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.

• Ensured exceptional customer care from initial membership enquiry to order receipt and processing.
• Effectively managed the day-to-day running of membership administration, from application to invoice and renewals
• Processed customer information safely and confidentially for continued compliance with data protection regulations.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Delivered comprehensive administrative and sales support, aiding company achievement against departmental KPIs.
• Worked within the Microfilm department carrying out all duties from filming, editing, splicing and logging all data for the legal retention period as per data protection act