Summary
Overview
Work history
Education
Skills
Languages
REFERENCES
Certification
References
Timeline
Generic

Pamela KAWADZAH

Telford,United Kingdom

Summary

Dedicated healthcare professional with expertise in advanced life support, peritoneal dialysis, and aseptic non-touch technique. Proficient in wound and tissue viability assessment, intravenous infusions, and venepuncture. Demonstrates strong skills in medicines administration and the use of technical equipment. Known for cultural sensitivity, interpersonal communication, and conflict resolution. Resilient in high-pressure situations with a proven track record of interdepartmental coordination and administrative leadership while maintaining confidentiality. Committed to enhancing patient care through continuous professional development.

Overview

21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Ward Coordinator / Charge Nurse (Registered Nurse, NMC Band 6)

The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury, United Kingdom
12.2024 - 07.2025
  • Delivered expert nephrology care to 16 patients, maintaining compliance with clinical standards.
  • Supervised staff of six to ten per shift, ensuring adherence to legal documentation requirements.
  • Formulated nursing care plans and provided direct care for nephrology conditions.
  • Executed peritoneal dialysis procedures and supported home dialysis patients effectively.
  • Implemented infection control measures and aseptic techniques for catheter care.
  • Administered medications and treatments accurately, including safe blood transfusions.
  • Utilised information systems for clinical audits, research support, and thorough documentation.
  • Fostered open communication with patients, families, and multi-disciplinary teams.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Ensure adherence to hospital policies and procedures by all nursing staff members.
  • Worked closely with fellow nursing professionals to identify strategies for practice development and improvement.

Registered Nurse/ Any speciality Adult Nursing

Severn Angels Healthcare Limited
Shrewsbury, United Kingdom
07.2023 - 07.2025
  • Part-time nurse (20 hours per week) providing care in community rehabilitation hospitals for elderly patients awaiting nursing home placement, respite, or rehabilitation to enable home independence.
  • Administered medication for symptom management.
  • Responded quickly to emergencies, safeguarded patient well-being.
  • Conducted initial patient assessments upon admission; identified health needs and concerns swiftly.
  • Ensured adherence to NMC code at all times; upheld highest standard of ethical practices during service delivery.
  • Implemented individualised care plans; tailored interventions to unique patient situations and expectations.
  • Maintained strict infection control standards throughout ward duties, minimised cross-contamination risks.

Registered Nurse (Band 5)

The Shrewsbury and Telford Hospital
Shrewsbury, UK
10.2022 - 11.2024
  • Delivered safe, high-quality patient care, adherence to NMC code at all times; upheld highest standard of ethical practices during service delivery.
  • Managed up to 16 cases per shift including end-stage renal failure (on haemodialysis/peritoneal dialysis), acute kidney injury, chronic kidney disease, hyperkalaemia, nephrotic syndrome, diabetic ketoacidosis, transplant care, kidney trauma, and ward-based dialysis.
  • Administered medications safely, following pharmacy protocols, documented nursing interventions accurately in line with legal standards and care plans.
  • Responded promptly to medical emergencies performing cardiopulmonary resuscitation, medical treatment of hyperkalaemia and sepsis management.
  • Maintained strict infection control standards throughout ward duties, minimised cross-contamination risks.
  • Conducted initial patient assessments upon admission; identified health needs and concerns swiftly.

Registered Nurse/Forensics Claims Adjudicator

First Mutual Health Company
Harare, Zimbabwe
06.2021 - 10.2022
  • Conducted forensic assessments of medical claims to identify potentially fraudulent cases, those involving abuse or injuries, safeguarding issues, mental health, and sexual health targeting of 200 claims per day
  • Performed investigations and recovered approximate USD 300 000 of misappropriated funds recoveries

Nursing Administrator

Belvedere Medical Centre
Harare, Zimbabwe
01.2021 - 05.2021
  • Lead nurse involved in setting up business processes, standardisation of processes and management of hospital staff
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Displayed energy and enthusiasm in fast-paced environment.

Registered Nurse/ Tariffs & Provider Liaison Coordinator

Cimas Medical Aid Society
Harare, Zimbabwe
06.2019 - 12.2020
  • Tariffs negotiation and provider liaison on issues pertaining to fraud, waste and abuse of medical aid funds.
  • Setting up of tariffs used in patient care procedures and ensuring patient care standards are in-line with payment levels.
  • Collaborated effectively with other healthcare professionals in complex case management meetings; optimised holistic approach towards patient wellness.
  • Participated actively in continuous professional development activities; stayed abreast of latest advancements in healthcare industry.
  • Liaised with multidisciplinary team to improve patient outcomes.
  • Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.

Registered Nurse/ Research and Risk Management Officer

Association of Healthcare Funders of Zimbabwe (AHFoZ)
Harare, Zimbabwe
10.2015 - 05.2019
  • Conducted research on tariffs and new procedures in healthcare, making accurate and appropriate recommendations in line with regional and international tariffs.
  • Monitored adherence to policies, reduce risk and costs incurred through fraud, waste and abuse.
  • Participated actively in continuous professional development activities; stayed abreast of latest advancements in healthcare industry.
  • Collaborated effectively with other healthcare professionals in complex case management meetings; optimised holistic approach towards patient care
  • Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
  • Maintained strict adherence to budgets whilst managing resources effectively.
  • Analysed market trends to stay ahead of industry competition.
  • Designed training programmes, improving employee skill sets.

Registered Nurse/Claims Assessor

First Mutual Health Company
Harare, Zimbabwe
10.2012 - 09.2015
  • Registered nurse responsible for processing and verification of medical aid claims for payment in line with set tariffs for procedures.
  • Maintained strict confidentiality when dealing with sensitive client information, ensuring staff members followed suit.
  • Built and managed effective internal and external relationships with all involved parties.
  • Provided claims advice to clients, managing expectations and explaining claims processing timelines.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Processed inbound customer calls promptly to meet call-handling timeframe targets.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Achieved positive claim outcomes through careful case management.
  • Escalated critical claims or complex situations to supervisor for review.
  • Handled all claims and communications within established service level agreements.
  • Reviewed medical records meticulously for proper injury claim evaluations.

Registered Nurse, Outpatients Accident and Emergency Department

Chitungwiza Central Hospitals
Chitungwiza, Zimbabwe
12.2008 - 10.2012
  • Provided emergency medical care to at least 30 patients per 12 hour shift in accordance with established protocols, including comprehensive history taking, vital sign monitoring, symptom assessment, physical examinations, diagnostic testing, and patient triage.
  • Assisted doctors during examinations and procedures, enhanced efficiency.
  • Managed broad spectrum of cases, such as road traffic accidents, assault, acute asthmatic attacks, burns, moderate to severe respiratory tract infections, myocardial infarction, cardiac arrest, organophosphate poisoning, acute abdominal conditions, food poisoning, severe dehydration, injuries, and episodes of vomiting and diarrhoea.
  • Consistently delivered thorough patient assessments and emergency interventions, ensuring high-quality clinical care across diverse medical emergencies.
  • Recorded patient data for accurate medical records.
  • Administered medication for symptom management.
  • Responded to emergency situations quickly within appropriate procedures.

Registered Nurse, Cardiology Ward

Parirenyatwa Group of Hospitals
Harare, Zimbabwe
05.2004 - 11.2008
  • Provided daily care for children from birth to age 12, including administering medication, monitoring patient status, and following individualized care plans under established nursing protocols.
  • Handled clinical cases involving Rheumatic Heart Disease, Kwashiorkor, Malnutrition, Congestive Cardiac Failure, HIV, Diarrhoea and Vomiting with severe dehydration, Tuberculosis and Eczema.
  • Maintained strict infection control standards throughout ward duties, minimised cross-contamination risks.
  • Implemented individualised care plans; tailored interventions to unique patient situations and expectations.
  • Administered medication for symptom management.
  • Facilitated communication between patients' families and doctors; fostered trust and transparency in care process.

Education

Diploma In General Nursing - Nursing

Parirenyatwa School of Nursing
Zimbabwe
01.2001 - 04.2004

Skills

Advanced Life Support

  • Peritoneal dialysis
  • Aseptic Non-Touch Technique (ANTT)
  • Wound and tissue viability assessment
  • Intravenous infusions
  • Venepuncture
  • Medicines Administration
  • Use of technical equipment
  • Cultural sensitivity
  • Interpersonal communication
  • Conflict resolution
  • Resilience in high pressure situations
  • Interdepartmental coordination
  • Administrative leadership
  • Confidentiality maintenance

Languages

English
Upper intermediate

REFERENCES

Available upon request

Certification

Australian Health Practitioner Regulation Agency (AHPRA) – Registered Nurse (Division 1)

*Jul 2025–Present*

Reg. No.: NMW0004013302

New Zealand Nursing Council – General Nurse

*Jul 2025–Present*

Reg. No.: 361416

Nursing and Midwifery Council (UK) – Registered Nurse

*Feb 2023–Present*

NMC PIN: 23 B 1427O

Nurses Council of Zimbabwe – Registered Nurse

*Apr 2004–Present*

Reg. No: GN390005

References

References available upon request.

Timeline

Ward Coordinator / Charge Nurse (Registered Nurse, NMC Band 6)

The Shrewsbury and Telford Hospital NHS Trust
12.2024 - 07.2025

Registered Nurse/ Any speciality Adult Nursing

Severn Angels Healthcare Limited
07.2023 - 07.2025

Registered Nurse (Band 5)

The Shrewsbury and Telford Hospital
10.2022 - 11.2024

Registered Nurse/Forensics Claims Adjudicator

First Mutual Health Company
06.2021 - 10.2022

Nursing Administrator

Belvedere Medical Centre
01.2021 - 05.2021

Registered Nurse/ Tariffs & Provider Liaison Coordinator

Cimas Medical Aid Society
06.2019 - 12.2020

Registered Nurse/ Research and Risk Management Officer

Association of Healthcare Funders of Zimbabwe (AHFoZ)
10.2015 - 05.2019

Registered Nurse/Claims Assessor

First Mutual Health Company
10.2012 - 09.2015

Registered Nurse, Outpatients Accident and Emergency Department

Chitungwiza Central Hospitals
12.2008 - 10.2012

Registered Nurse, Cardiology Ward

Parirenyatwa Group of Hospitals
05.2004 - 11.2008

Diploma In General Nursing - Nursing

Parirenyatwa School of Nursing
01.2001 - 04.2004

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Pamela KAWADZAH