Pamela Jonas
London,UK
Summary
Accomplished professional with expertise in privacy management, team leadership across departments, and strategic decision-making. Proficient in process improvement, organisation, and the utilisation of Microsoft Office, SAP systems, and SAGE software to optimise workflows. Multilingual communication skills and a First Aid certification complement a strong ability to foster collaboration and drive results. Dedicated to leveraging skills in cross-functional environments to achieve operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Director
Sohappyskin Ltd
London, UK
09.2023 - 01.2025
- Managed business operations with focus on scheduling, task prioritisation and proactive decision-making
- Organised and managed contracts, licences and documentation for compliance and business readiness
- Resolved customer issues efficiently with empathy and professionalism, achieving positive outcomes
Executive Assistant/ Quality Manager
Bidfresh
London, UK
01.2022 - 08.2023
- Ensured 100% compliance with BRCGS and HACCP through 70 audits
- Aligned business activities with long-term objectives alongside CEO
- Mentored 65 colleagues to improve team performance by 35%
- Coordinated cross-functional projects ensuring timely completion
- Produced detailed reports and presentations tailored for board meetings
- Liaised with internal and external stakeholders to drive project success
- Drafted contracts and purchase orders for team.
- Organised company events, enhancing employee morale and team cohesion.
- Coordinated all meetings to ensure smooth operation of the office.
Executive Assistant / Office Manager
Henson Meat
London, UK
10.2019 - 01.2022
- Acted as primary liaison between senior leadership and staff to improve communication and teamwork
- Processed payroll for over 120 employees with a focus on accuracy and timeliness
- Onboarded over 100 new hires, ensuring compliance with company policies
- Managed expense reporting processes and streamlined office administration tasks
- Streamlined operational processes, achieving a 42% reduction in overtime costs
- Managed office mailbox ensuring timely responses to enquiries and effective resolution of customer issues
- Coordinated detailed travel itineraries and arrangements for professionals
- Coordinated high-profile events ensuring smooth execution
- Oversaw end-to-end recruitment, designing job descriptions and promoting roles to attract top talent
- Led onboarding for new hires, ensuring smooth team and cultural integration
Project Operations Manager
Access Jobs UK
London, UK
02.2019 - 09.2019
- Improved operational efficiency by 15% within the first quarter through targeted initiatives
- Developed strategies that resulted in a 10% increase in productivity and service quality
Operations Manager
Subcontractor Services LTD
London, UK
01.2018 - 02.2019
- Managed supplier contracts, securing cost savings through effective negotiations
- Organizing procurement and logistics
- Implemented new administrative systems, enhancing office productivity by 30%
- Designed and implemented training to further develop staff based on business goals.
Transport Coordinator / Recruiter
Allied Recruitment Services
London, UK
08.2015 - 12.2017
- Managed specific business and consulting opportunities for a key accounts(Dairy Crest, Eddie Stobart, Menzies Distributions, Arla)
- Liaised with customers to ensure operational requirements and KPIs were met, resulting in improved customer satisfaction
- Carried out staff appraisals, managed performance, and improved delivery
- Liaised with clients to facilitate prompt deliveries.
- Improved delivery times by coordinating efficient transport routes.
- Supervised transportation team, fostering teamwork and cooperation.
Customer Service Representative
Computershare
Bristol, UK
04.2015 - 07.2015
- Delivered high-quality customer service, achieving above 90% satisfaction ratings
- Successfully completed NVQ Level 2 & 3 in Customer Service, enhancing service delivery
Head of Finance Operations
Groupe Auchan SA Europe
Romania
01.2012 - 01.2015
- Managed and developed multiple departments, leading team of more than 96 employees
- Implemented new payment systems and enhanced processes
- Leveraged SAP for management and financial accounting
- Launched new store in 2013, boosting sales targets through strategic initiatives
- Directed budgeting and forecasting to align financial goals with organisational objectives
- Contributed to hiring process by interviewing applicants and making recommendations for best-suited candidates.
- Developed thorough forecasting and cash-flow management processes to maximise progression and profitability.
Client Relationship Manager / Treasury Manager / Executive assistant
Real Hypermarket
Romania
01.2006 - 01.2012
- Progressed from Executive Assistant to senior roles in client relationship and treasury management
- Played key role in opening store, increasing company operations and revenue
- Fostered client relationships enhancing retention and satisfaction
- Managed financial transactions and budget allocations for efficient treasury operations
- Improved retention rates by implementing personalised service strategies.
- Organised and carried out month-end, quarterly and year-end processes.
Education
Bachelor's Degree - Banking Finance & Insurance
International University "Aurel Vlaicu,"
/2001 - /2005
Master's Degree - Project & Business Management
Technical University of Cluj-Napoca
Romania /2009 - /2010
Skills
- Privacy Management and Discretion
- Team Leadership across Departments
- Execution and Strategic Decision-Making
- Process Improvement and Organisation
- Microsoft Office Proficiency
- SAP Systems Expertise
- SAGE Software Utilisation
- Multilingual Communication Skills
- First Aid certification
Certification
- HACCP (Hazard Analysis Critical Control Point) Level 4
- BRCGS Global Standard for Food Safety
- NVQ Level 2 & 3 in Customer Service
Languages
Romanian
Native
Hungarian
Native
References
References available upon request.
Timeline
Business Director
Sohappyskin Ltd
09.2023 - 01.2025
Executive Assistant/ Quality Manager
Bidfresh
01.2022 - 08.2023
Executive Assistant / Office Manager
Henson Meat
10.2019 - 01.2022
Project Operations Manager
Access Jobs UK
02.2019 - 09.2019
Operations Manager
Subcontractor Services LTD
01.2018 - 02.2019
Transport Coordinator / Recruiter
Allied Recruitment Services
08.2015 - 12.2017
Customer Service Representative
Computershare
04.2015 - 07.2015
Head of Finance Operations
Groupe Auchan SA Europe
01.2012 - 01.2015
Client Relationship Manager / Treasury Manager / Executive assistant
Real Hypermarket
01.2006 - 01.2012
Bachelor's Degree - Banking Finance & Insurance
International University "Aurel Vlaicu,"
/2001 - /2005
Master's Degree - Project & Business Management
Technical University of Cluj-Napoca
/2009 - /2010
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