Pamela Harrison

This role of the shift manager reports to the Operations Manager, and is responsible for the day to day running of the Thermoforming department, ensuring the highest standards of safety,
production, hygiene, and quality are met, whilst driving forward improvement initiatives.

• Overall responsibility for day to day running of the Shift
• Provide clear leadership for direct reports (Thermoforming Operatives)

• Managing and organising labour utilisation (absence/holidays and temporary workforce) through headcount forecasting, to ensure safe timely delivery of the production plan at optimum cost
• Setting improvement plans and team objectives and monitoring and communicating feedback
• Maximise plant output, quality and efficiency whilst maintaining site safety and BRC/IOP hygiene standards
• Provide information and reports on Thermoforming KPI’s
• Maintain and complete all documentation accurately and concisely
• Ensure all employees conform to all health and safety requirements. Promote and maintain safe working practices

• Provide technical support on processes etc to subordinates and on occasion’s customers
• Promote continuous improvement and best practice within the department
• Motivate and encourage staff in a consistent manner
• Identify and drive training requirements for team members Optimised shift schedules to improve operational efficiency.

• Resolved customer complaints promptly to maintain high service standards using Ishikawa and 5 why to establish root cause, putting counter measures in place

• Enhanced productivity through performance monitoring and constructive coaching sessions.

• Followed optimum practices for Lean manufacturing and incorporated latest methodologies 5s

Lead Operator fully supports the Production Shift Manager and takes responsibility for ensuring the smooth production and packaging of finished goods are completed against KPI’s, whilst adhering to quality and hygiene standards to meet the customers’ requirements.

• Cover the role of Production Shift Manager in their absence
• Assist the Production Shift Manager with quality checks and production documentation
• End of line packing – fast moving thermoforming machines
• Product packaging and inspection
• Movement of pallets as required
• Maintaining work to quality and hygiene standards
• Participation in health, safety and hygiene audits
• Responsible for Health and Safety and housekeeping within designated area
• Following appropriate training, to be responsible for the upkeep of all H&S processes within designated area including Audits, Risk Assessments, Accident reporting and compliance to near miss reporting
• Responsible for quality ensuring that all finished goods meet specification and that all quality procedures are adhered to
• Ensures that the production plan is adhered to and that any unplanned changes are communicated and escalated to all necessary parties
• Ensure that all machines are running to budgeted speeds/output levels and to take appropriate measures to recover any underperforming issues
• Ensure that an effective handover is provided to the incoming shift to ensure a smooth transition from shift to shift
• To record all performance data required to provide a comprehensive the end of shift report
• Following appropriate training, carrying out return to work interviews Ensured smooth production line operations by coordinating shift schedules.

• Managed quality control for reduction in product defects.

Production Operator role ensures that the production and packaging of finished goods are completed against KPI’s, whilst adhering to quality and hygiene standards to meet the customers’ requirements.

• End of line packing – fast moving thermoforming machines.

• Product packaging and inspection.
• Movement of pallets as required.
• Maintaining work to quality and hygiene standards.
• Production of box, bag labels and production documentation.
• Verify compliance of product using approved quality procedures.
• Responsible for own and others’ Health and Safety within the Thermoforming environment.
• General housekeeping duties.
• Provided training to new recruits

Supervisor main duties were assisting in the smooth running of the unit getting the best production outcome, communicating with managers to discuss situations and potential problems.

• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Managed daily operations to increase productivity.
• Monitored employee attendance records for maintaining discipline within the team.
• Trained new personnel.
• Carried out quality checks.

Within this production process there are many stages and during my time with the company I have become very competent in all of them, I am able to solder printed circuit boards, wind cores, assemble the units and test the finished product ready for packing.

This was all at a high degree of speed and accuracy, the production line was continuous and required a high level of concentration to achieve set targets.

Qualified hairdresser / trained at John Gerard