Pamela Hagan

Netguides produce a B2B SaaS application for online bookings and park management of Holiday and Residential parks.

• Onboarded new customers, fostering trust and long-term relationships through personal rapport.
• Conducted workshops to gather requirements, configuring SaaS solution for optimal satisfaction.
• Trained customers on application usage both online and onsite, ensuring smooth transitions.
• Managed concurrent onboarding projects, organising time for timely completions.
• Reviewed systems regularly with high-level customers, identifying value-add opportunities.
• Implemented onboarding and support processes to enhance workflow efficiency.
• Analysed application functionality, troubleshooting issues to find root causes and resolutions. Dealt with escalated issues using fine tuned problem solving methods.
• Provided feedback to product development team based on technical customer insights.
• Developed and implemented system testing plans in support of deployments.
• Served as product expert with strong technical and functional expertise.

• Fostered a supportive environment during group sessions, facilitating open discussions around personal challenges related to weight management.
• Motivated over 200 members each week.
• Maintained up-to-date records of all client interactions; ensured privacy and confidentiality at all times.
• Improved client motivation with regular progress updates and positive reinforcement.
• Resolved common barriers to successful weight loss with targeted advice and guidance.
• Established positive relationships with clients through exceptional service delivery.

• Managed instore EPOS and back office systems for Morrisons supermarkets at Toshiba.
• Began as COBOL developer, promoted to QA Manager in 2005.
• Implemented rigorous testing protocols to enhance software quality.
• Coordinated development and QA teams to optimise workflow efficiency.
• Reviewed test plans and cases to ensure comprehensive scenario coverage.
• Introduced bug tracking system, significantly minimising post-release issues.
• Configured systems for thorough testing and assessment of program functionality.
• Established guidelines based on user requirements for improved software performance.