Pamela Gray
Newport Pagnell,Buckinghamshire
Summary
Focused on
Experienced professional with focus on recruitment and talent acquisition. Possesses a knack for identifying top talent and a passion for fostering and forging strong relationships with clients and candidates.
Expertise in communication with solid organisational and problem-solving skills.
excelling in environments requiring adaptability and collaboration.
Ready to contribute significantly to team success and drive organisational growth in [Desired Position] role.
Driven to deliver high-quality service and consistent results.
Dedicated team player, proactive and hands-on in task completion.
Talent in administrative oversight, recruitment processes and customer service improvements.
recognised for assessing operational needs and developing solutions
Thrives under pressure and adapts to challenges with ingenuity and resilience.
Reputation for hard work, punctuality and willingness to learn new things.
Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments.
experience in data accuracy and management. Works well under tight deadlines.
Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks.
Manages complex data with excellent organisation.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Recruitment Specialist
Working Solutions Recruitment Services
Newport Pagnell, Buckinghamshire
10.2022 - Current
- Advertised job vacancies through online platforms.
- Coordinated job postings on various platforms resulting in a wider reach of potential candidates.
- Evaluated resumes, leading to the shortlisting of qualified candidates.
- Conducted initial interviews with prospective employees, ensuring alignment with company values.
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Maintained consistent communication throughout the recruitment process.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Fostered positive candidate experiences throughout the recruitment journey.
- Informed candidates about interview results and made job offers to successful interviewees.
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Developed strong relationships with hiring managers to understand their recruiting needs.
Resident Trainer
MAC Cosmetics
Johannesburg, Gauteng
07.2016 - 11.2020
Retail Manager
MAC cosmetics
Johannesburg, Gauteng
01.2013 - 07.2016
- Achieved increased customer satisfaction by implementing effective staff training programmes.
- Managed inventory for smoother operations.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Ensured smooth running of daily operations with efficient resource allocation.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Developed strong relationships with suppliers, resulting in improved product availability.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Streamlined checkout procedures, enhancing customer experience during peak shopping periods.
- Organised special events and promotions to drive traffic and increase sales volume.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Analyzed market trends to stock relevant products that catered to customer preferences and seasonal demands.
- Monitored competitors closely, enabling strategic pricing decisions and marketing efforts.
- Provided coaching support for staff members which resulted in enhanced performances.
- Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
- Implemented innovative visual merchandising techniques which led to increased shopper interest.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Completed opening and closing procedures each day.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Toured sales floor regularly, assessing and improving daily operations.
- Assisted in recruiting, hiring and onboarding store staff.
- Conducted staff appraisals and promoted ongoing professional development.
- Kept staff records regarding holidays, absences and discipline.
- Ran promotions and events in line with company standards.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Understood what drives overall business success and prioritised and delivered quality results.
- Developed team's product knowledge, resulting in increased store sales.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Analysed sales figures, identifying areas to improve and implementing remedial action.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Evaluated products to select mix meeting current customer demand.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Formulated marketing and advertising strategies for continuous business growth.
- Followed industry trends and set pricing strategies to maximise business returns.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Leveraged strong working knowledge of products and systems within [Type] industry.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
Retail Consultant/Artist
MAC Cosmetics
Durban & Cape Town, South Africa
11.2009 - 12.2012
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Managed stock levels for optimal store performance.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted in visual merchandising, improving shop floor appeal.
- Provided product knowledge to customers for informed purchases.
- Handled cash transactions accurately, maintaining financial integrity.
- Advised customers on product selection based on their needs.
- Established rapport with customers through attentive listening and communication.
- Conducted inventory checks to ensure stock accuracy.
- Collaborated with team members for efficient store operations.
- Facilitated smooth checkout process, reducing wait times for customers.
- Supported marketing initiatives by setting up promotional displays.
- Participated in staff meetings, contributing valuable insights for improvement.
- Upheld company policies whilst interacting with customers and colleagues.
- Operated till systems correctly, ensuring accurate transactions.
- Lead the training of new staff members to improve team efficiency.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Explained product benefits maximising customer engagement while driving sales.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Unpacked deliveries quickly to maximise customer sales opportunities.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Hung, tagged and steamed new stock to maintain visual and security standards.
- Followed visual merchandising packs to display new products and promotions.
- Upsold accessories and impulse purchases to increase store profits.
- Minimised opportunities for theft through attentive, proactive customer service.
- Increased newsletter sign-ups via email receipts to build repeat customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Organised displays to promote inventory and encourage customer purchases.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out active selling from initial customer greeting.
- Tagged products quickly and accurately with price tags and stickers.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Accepted card, cash and cheque payments in POS register system.
- Promoted customer loyalty scheme at checkout.
- Boosted product sales by offering selection guidance to customers.
- Managed customer lines for minimum wait times and high satisfaction.
- Demonstrated product usage and features to customers.
- Inspected products for damages and expiry dates before processing refunds.
- Identified discrepancies in stocks through regular inventory management.
- Built rapport with new and existing customers to boost client retention.
- Designed visually pleasing in-store and window displays to increase footfall.
- Planned activities to guarantee project completion ahead of agreed deadlines.
Education
Matric - Equivalent to GCSEs - English, Afrikaans, Biology, Mathematics, Art & Drama
Durban Girls' High Schoo
Durban, South Africa 01.1996 - 12.2000
Skills
- Job posting creation
- Leadership qualities
- Proactive communication
- Recruitment software proficiency
- Interviewing acumen
- Technical hiring
- Resume screening
- GDPR regulations understanding
- Talent acquisition strategies
- Candidate assessment
- LinkedIn sourcing
- Coaching and mentoring
- Proficient in MS Office
- CV screening
- Perseverance
- Applicant tracking systems
- Onboarding process management
- Assertiveness
- Client engagement
- Team player
- Motivational
- External recruitment
- Candidate sourcing
- Professionalism
- Recruitment strategies
- Organisation
- Employee engagement
Timeline
Recruitment Specialist
Working Solutions Recruitment Services
10.2022 - Current
Resident Trainer
MAC Cosmetics
07.2016 - 11.2020
Retail Manager
MAC cosmetics
01.2013 - 07.2016
Retail Consultant/Artist
MAC Cosmetics
11.2009 - 12.2012
Matric - Equivalent to GCSEs - English, Afrikaans, Biology, Mathematics, Art & Drama
Durban Girls' High Schoo
01.1996 - 12.2000
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