PAMELA FRANKLIN
BOLTON,LACANSHIRE
Summary
A dynamic professional with a background in care, customer service, sales representation, and administrative human resource management. Possesses a unique blend of empathy, communication prowess, and sales acumen, allowing for the delivery of exceptional customer experiences while driving revenue growth.Skilled in navigating diverse responsibilities, fostering strong client relationships, and optimizing operational processes to achieve organizational objectives.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Care Support Worker
VOYAGE CARE
Urmston, Trafford
03.2022 - Current
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Supported clients with rehabilitation and socialization in community settings.
- Built strong relationships with clients to deliver emotional support and companionship
- Used company software and databases to maintain records of services performed and patient conditions
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
Teller and Customer Service Officer
STERLING BANK PLC
Lagos Nigeria, Oshodi/Isolo
01.2015 - 01.2022
- Responded to and summarized customer complaints and feedback.
- Coordinated advanced help for complex product issues.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Exceeded targets by delivering comprehensive and consistent service.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Offered detailed product and service advice based on customer needs.
- Managed banking and accounts with expert finance knowledge.
- Provided professional and helpful support to new and existing clients.
- Processing various cash transactions, including deposits, withdrawals, and currency exchanges.
- Assisting customers with account-related services such as opening new accounts, closing accounts, and updating account information.
- Adhering to bank security procedures and compliance regulations to safeguard against fraud and ensure the integrity of banking transactions.
Sales representative and Travel Ticketing Agent
TRAIL BLAZERS TRAVELS AND TOURS
Lagos , Ikeja
04.2014 - 12.2014
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Organised displays to promote inventory and encourage customer purchases.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Identifying and qualifying potential customers or leads through various methods such as cold calling, networking, attending events, or utilizing digital marketing tools.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Serving as a point of contact for customers to answer inquiries, provide travel information, and offer assistance with travel-related issues.
Administrator and human resource officer
LYN SEA NIGERIA LIMITED
Lagos Trade Fair, Nigeria
03.2013 - 03.2014
- Managing day-to-day operations of the office, including overseeing administrative staff, maintaining office supplies, and ensuring the smooth functioning of office equipment.
- Serving as a central point of contact for internal and external communication which involves answering phones, responding to emails, and relaying messages to relevant parties.
- Maintaining accurate records, databases, and filing systems by organizing and archiving documents, data entry, and ensuring compliance with record-keeping regulations.
- Managing the recruitment process by identifying staffing needs, posting job vacancies, screening resumes, conducting interviews, and selecting qualified candidates.
- Facilitating the on-boarding process for new employees, which includes conducting orientation sessions, explaining company policies and procedures, and assisting with the completion of required paperwork.
- Serving as a point of contact for employee inquiries, concerns, and grievances.
Librarian and civic studies teacher
HOPEBAY COLLEGE, National Youth Service Corps
Lagos, Nigeria
09.2012 - 02.2013
- Sourced essential books and journals to offer library users well-rounded collection.
- Implemented conceptual models for storage, organisation and classification of library information.
- Promoted library at community events to increase user base.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Delivered lessons on various aspects of civics, including the structure and function of government, the rights and responsibilities of citizens, the electoral process, and the importance of civic participation.
Government Teacher
ALLIANT INTERNATIONAL COLLEGE, NYSC
Lagos Oyinbo, Nigeria
02.2012 - 08.2012
- Delivered lessons on various aspects of government, including the structure and functions of government at the local, state, and national levels, By covering topics such as the Constitution, branches of government, the legislative process, and the role of citizens in democracy.
- Help students develop critical thinking skills by encouraging them to analyze and evaluate political issues, policies, and government actions.
- Educate students about different political ideologies, systems of government, and political philosophies.
Education
Post graduate - MSc Human resource Management and Development
University of Salford
Manchester 01.2022 - 04.2023
Diploma of Higher Education - Airline Ticketing and Reservation
Anis International School of Travel And Tourism
Lagos, Nigeria 09.2013 - 02.2014
Bachelor of Science - International Relations And Strategic Studies
Novena Univeristy
Ogume, Delta State Nigeria 12.2007 - 01.2012
Diploma of Higher Education - Diploma in Computer Desktop Publishing.
Foresight Computer Training
Lagos Nigeria 09.2011 - 12.2011
NECO - National Examination Council Certificate
Guilded High School
Delta State Nigeria 06.2009 - 07.2009
WAEC - West African Examinations Council
Apata Memorial High School
Lagos Nigeria 05.2007 - 06.2007
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Customer Relation Management
- Human Resource management
- Safeguarding knowledge
- Mental health support
- Knowledge of Microsoft
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Accomplishments
An associate member of Chartered Institute of Development 2023.
Affiliations
- Networking,Travelling,Outdoor Activities and Volunteering in Community services
Certification
Care Certification in Basic Life Support, Duty of Care,Safe guarding children,First Aid,Fire Safety, SI intervention, Safe guarding Adults level 1&2(Adult support and protection and Mental Capacity (Florence Academy Feb 2022).
Languages
English
Proficient (C2)
References
References available upon request.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Care Support Worker
VOYAGE CARE
03.2022 - Current
Post graduate - MSc Human resource Management and Development
University of Salford
01.2022 - 04.2023
Teller and Customer Service Officer
STERLING BANK PLC
01.2015 - 01.2022
Sales representative and Travel Ticketing Agent
TRAIL BLAZERS TRAVELS AND TOURS
04.2014 - 12.2014
Diploma of Higher Education - Airline Ticketing and Reservation
Anis International School of Travel And Tourism
09.2013 - 02.2014
Administrator and human resource officer
LYN SEA NIGERIA LIMITED
03.2013 - 03.2014
Librarian and civic studies teacher
HOPEBAY COLLEGE, National Youth Service Corps
09.2012 - 02.2013
Government Teacher
ALLIANT INTERNATIONAL COLLEGE, NYSC
02.2012 - 08.2012
Diploma of Higher Education - Diploma in Computer Desktop Publishing.
Foresight Computer Training
09.2011 - 12.2011
NECO - National Examination Council Certificate
Guilded High School
06.2009 - 07.2009
Bachelor of Science - International Relations And Strategic Studies
Novena Univeristy
12.2007 - 01.2012
WAEC - West African Examinations Council
Apata Memorial High School
05.2007 - 06.2007
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