Pamela Chakraborty
Hemel Hempstead,hertf
Summary
Highly skilled professional with expertise in customer relationship management, project scheduling, and conflict mediation. Proficient in data analysis and Microsoft Project, demonstrating strong attention to detail and efficiency. Adept at using Jira for project planning and stakeholder relationship management, ensuring deadlines are met and KPIs are reviewed effectively. Committed to maintaining client rapport and achieving career goals through continuous improvement in root cause analysis and data review.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Project management consultant
Deloitte
London
08.2021 - 08.2024
- Liaised effectively with clients/customers for seamless project progression.
- Conducted workshops and events on a daily basis.
- Identified areas of improvement through thorough analysis of existing procedures and implemented changes accordingly.
- Participated actively in professional training events to stay updated on latest industry trends and best practices.
- Adept in Microsoft Office and will be an asset to the team/
- Strong communication skills.
- Team Player.
Management consultant
Capgemini
London
01.2017 - 08.2021
- Facilitated workshops for team alignment towards common goals.
- Conducted market research to identify potential opportunities.
- Negotiated contracts to secure advantageous terms and conditions.
- Implemented new technology systems for streamlined operations.
- Led cross-functional teams, fostered collaboration and productivity.
Business data analyst
HSBC Data Processing Centre, India
Kolkata, India
02.2011 - 02.2017
- Prepared data sharing reports for the 3 credit reference agencies UK - Call Credit, Experian and Equifax
- Leveraged SAS queries to extract necessary information from databases, accelerating project completion times.
- Dealt with customer account issues
Assistance Systems Engineer
TCS
Kolkata, India
11.2008 - 02.2011
- Captured business requirements and translated multiple user stories into actionable tasks.
- Conducted reviews of existing test cases, optimizing multiple cases for efficiency.
- Monitored user acceptance testing phase to assure successful implementation.
Education
Bachelor of Science - Electronics and Telecommunication
Biju Patnaik University of Technology
Orissa, India 06.2004 - 05.2008
Skills
- Customer relationship management
- Project scheduling
- Conflict mediation
- Data analysis capabilities
- Microsoft project proficiency
- Attention to Detail
- Jira
- Organised and efficient
- Deadline-oriented
- Root Cause Analysis
- KPI review and management
- Data review and analysis
- Project planning
- Stakeholder relationship management
- Client rapport
Timeline
Project management consultant
Deloitte
08.2021 - 08.2024
Management consultant
Capgemini
01.2017 - 08.2021
Business data analyst
HSBC Data Processing Centre, India
02.2011 - 02.2017
Assistance Systems Engineer
TCS
11.2008 - 02.2011
Bachelor of Science - Electronics and Telecommunication
Biju Patnaik University of Technology
06.2004 - 05.2008
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