Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Pamela Calamaio

London,United Kingdom

Summary

Accomplished and results-driven hospitality management professional with significant experience in maximizing sales performance and ensuring legal compliance. A dedicated workaholic with a strong focus on delivering exceptional outcomes, have successfully managed two roles over several years to achieve personal goals. Possess robust decision-making and leadership skills, complemented by a proven track record in profit and loss analysis, budget planning, and revenue management. Adept at fostering customer relationships, mentoring staff, and providing operational support, consistently strive to enhance customer service excellence. Proficient in developing business growth strategies, implementing quality assurance standards, and executing cost control measures, eager to leverage comprehensive expertise to drive business development and optimise profit margins within a dynamic organisation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant general manager

Burger and Lobster
London, United Kingdom
11.2022 - Current
  • Improved team productivity by implementing new management strategies.
  • Streamlined operational efficiency for enhanced customer satisfaction.
  • Achieved smooth workflow with diligent project oversight.
  • Conducted regular employee training to enhance skillsets.
  • Developed organisational policies for administrative oversight and internal controls.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Designed and implemented training to further develop staff based on business goals.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Led 25 FOH staff to consistently meet and exceed key performance metrics.

General manager

Miznon Soho
London, United Kingdom
04.2023 - 09.2024
  • Increased overall operational efficiency by implementing new management strategies.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Led company-wide restructuring to streamline operations.
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Fostered high-performance culture, resulting in increased productivity.
  • Managed key stakeholder relationships for smoother project completion.
  • Improved staff retention with robust HR policies and procedures.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Delivered results under pressure to meet tight deadlines.
  • Implemented rigorous financial controls, improving overall profitability.
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Maintained compliance with industry regulations at all times.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Implemented cost control measures that reduced controllable costs by 8%.

Deputy general manager

Coppa Club Tower Bridge
London, United Kingdom
04.2021 - 04.2023
  • Streamlined operational procedures for enhanced efficiency.
  • Created digital file classification system for company-wide use.
  • Created classification systems to manage archives.
  • Drafted procedural statements and guidelines for company-wide use.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Handled high-stress situations calmly, mitigated potential conflicts.
  • Fostered positive work environment by promoting teamwork and collaboration.
  • Ensured smooth business operations whilst managing multiple departments.
  • Coordinated staff training programmes, improved performance standards.
  • Devised marketing strategies to increase brand awareness.
  • Facilitated regular audits to ensure regulatory compliance.
  • Utilised analytical skills to drive decision-making processes.
  • Oversaw daily operations, met organisational objectives.
  • Handled crisis situations effectively through strategic planning and execution.
  • Assisted General Manager to ensure site consistently achieved or surpassed annual financial targets.
  • Coached and developed new talent by monitoring individual performance, conducting appraisals and providing meaningful feedback.
  • Led team meetings to maximise staff engagement and communicate monthly targets, procedure updates and quality standard control measures.
  • Ensured that health and safety and other regulatory procedures were correctly maintained, monitored and recorded.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Worked with General Manager to improve employee retention rate by 12% in 4 months by implementing professional development scheme.

General manager

Wulf and Lamb
London, United Kingdom
12.2020 - 11.2022
  • Increased overall operational efficiency by implementing new management strategies.
  • Streamlined communication processes for improved team collaboration.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Led company-wide restructuring to streamline operations.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Served as official representative of organisation to public groups or government agencies.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Established budgets based on historical, current and forecasted business data.
  • Monitored operations to assess and highlight results.
  • Put in place clear controls for financial administration and business management.
  • Directed day-to-day work of 35 employees and motivated teams to exceed objectives.

Education

Diploma of Higher Education - Accounting

Istituto Ragioneria
Nardo' Italy
09/1998 - 06/2002

Skills

  • Leadership skills
  • Site KPI reporting
  • Staff mentoring
  • Business operations understanding

Certification

First Aid

H&S Level 3

Personal Alcohol License

Languages

Italian
Native
English
Fluent

Affiliations

  • Travel
  • Art
  • Interior Design

Timeline

General manager

Miznon Soho
04.2023 - 09.2024

Assistant general manager

Burger and Lobster
11.2022 - Current

Deputy general manager

Coppa Club Tower Bridge
04.2021 - 04.2023

General manager

Wulf and Lamb
12.2020 - 11.2022

Diploma of Higher Education - Accounting

Istituto Ragioneria
09/1998 - 06/2002

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Pamela Calamaio