Pamela Blount
Bedworth,Warwickshire
Summary
A highly skilled professional with exceptional communication abilities and a proven track record in managing client concerns with professionalism and empathy. Demonstrates efficiency in managing appointments and staff schedules, excelling in multitasking within fast-paced environments. Adept at supporting and motivating spa staff, with experience in training new team members and upselling treatments and retail products. Possesses comprehensive knowledge of spa promotions, memberships, and packages, maintaining composure under pressure while ensuring excellent timekeeping.
Overview
6
6
years of professional experience
Work history
Spa Coordinator
Mana Spa
Coventry, West Midlands
04.2023 - Current
Responsible for the smooth day to day operations of the spa, ensuring excellent customer service and supporting both clients and staff.
Handle customer complaints or concerns professionally.
Ensure a warm welcoming atmosphere
Generate daily reports and track sales
Communicate with therapists regarding clients needs
Coordinate staff schedules and clients needs
Help train new team members
Customer service advisor
Mana Spa
Coventry, West Midlands
07.2019 - 03.2023
Supplied comprehensive information regarding products and services to potential customers.
Greet clients warmly on arrival
Provide information about spa services, packages and promotions.
Answer phone calls, emails and walk in enquiries
Process payments and retail purchases
Education
GCSEs -
Coundon Court School
CoventryNVQ Level 2 - Beauty Therapy
North Warwickshire & Hinckley College
NuneatonSkills
Exceptional communication skills
Ability to handle client concerns with professionalism and empathy
Efficient at managing appointments and staff schedules
Multi tasking in a fast paced environment
Ability to support and motivate spa staff
Experience with training new team members
Comfortable upselling treatments and retail products
Knowledge of spa promotions, membership and packages
Calm under pressure
Excellent time keeping
Accomplishments
Student of the Year - 2005
Personal Statement
Experienced Spa Coordinator with a strong background in customer service, team coordination and client satisfaction.
Known for creating a welcoming environment and ensuring the smooth day to day running of operations.
Now seeking a fresh challenge where I can apply mu people skills and passion for delivering exceptional service in a new industry or role
Timeline
Spa Coordinator
Mana Spa
04.2023 - Current
Customer service advisor
Mana Spa
07.2019 - 03.2023
GCSEs -
Coundon Court School
NVQ Level 2 - Beauty Therapy
North Warwickshire & Hinckley College
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