Pam Gill
Wolverhampton
Summary
I am an exceptional transformational leader with over 28 years’ experience in the charity sector. I have provided successful strategic direction, change management, income generation growth, successful collaborative working with stakeholders and managed all aspects of charity governance.
Driven leader with proven ability to navigate complex organisational challenges and foster strategic growth. Demonstrates strong skills in stakeholder management and business development, combined with expertise in financial oversight and team leadership. Poised to drive transformative change and elevate organisational performance.
Overview
33
33
years of professional experience
9
9
years of post-secondary education
Work history
Deputy CEO
The Refugee & Migrant Centre
2016.09 - 2026.05
- Leadership and oversight of the organisation
- During the last 17 years, I have taken the organisation through immense changes from having one office with seven members of staff and £250k turnover to four regional offices with 120 members of staff, over 85 volunteers and a £4.5 million turnover.
- The charity has won many prestigious awards including the Guardian Charity of the Year, GSK Impact Awards winner and Third Sector Awards Charity of the year. Most recently I was invited to meet King Charles III at a private reception held at Buckingham Palace for organisations who have made a significant impact in Humanitarian work in the UK and overseas.
- As part of the Senior Leadership Team, I provide strategic direction and vision for the organisation, work very closely with the board of trustees and motivate colleagues to achieve the best they can and provide an unparalleled quality service to our beneficiaries.
- I have managed multiple large contracts, lead on the financial management of the organisation currently managing 45 different income streams. I lead on all aspects of operational management from people management, recruitment, HR issues to delivery of targets and outcomes and monitoring reports to funders.
- I am an experienced fundraiser who has developed long-term personal relationships with funders from across the region. I sit on various forums related to the charity sector and beyond and network throughout the UK.
- I have worked with other organisations to advocate and champion our work and be one of the leading voices for our sector both regionally and nationally.
Acting CEO (covering for a sabbatical)
The Refugee & Migrant Centre
2024.06 - 2024.12
Head of Operations & Support Services
2007.10 - 2016.08
Marketing & Fundraising Manager
Smethwick Youth & Community Centre
2004.10 - 2006.02
- I was employed by a local charity to promote support services to new and existing beneficiaries. The community centre was part of a wider initiative to enable vulnerable groups of people to access courses, health and well-being activities and community-based support. I organised events, produced marketing materials including newsletters and promotional literature, developed and implemented a fundraising strategy to meet an ambitious fundraising target, carried out research into customer needs and future potential projects and managed a team of staff and volunteers.
- Left to take an extended maternity break
Regional Marketing & Fundraising Manager
Volunteering Matters
1998.03 - 2003.06
- I was employed in the West Midlands regional team of a national charity. My role focused on developing and implementing a regional marketing and fundraising strategy. The overall focus was to recruit volunteers, generate income for the region and to develop strong stakeholder relationships. I carried out many marketing campaigns, developed strategic links within the region, negotiated with the media for coverage, developed a database and managed several projects funded by the National Lottery Community Fund. This role required me to work on my own initiative without supervision, to be very organised and work effectively to tight deadlines and to work on several projects at one time. This role was very hands on and I gained excellent management experience as a result. I fundraised through Corporate partnerships, Charitable Trusts and government funding. Another aspect of my role was to develop new projects for the region which included networking, meetings, presentations and organising events for potential stakeholders. I frequently covered for the Regional Director during any leave.
- Left to take an extended maternity break
Sales Adviser
Rackhams/House of Fraser
1997.11 - 1998.01
- During this busy Christmas period I worked on the gift wrapping department. I was required to work quickly and efficiently and above all provide excellent customer service. Working within a team and on my own initiative was essential within this demanding environment.
- Below roles were in addition to full-time study whilst at university
Customer Adviser
James Beattie Plc
1996.11 - 1997.01
- This job required me to help and advise customers according to individual needs. A confident and outgoing personality was required, as I had to deal with different types of people and situations.
- Below roles were in addition to full-time study whilst at university
Cinema Operative
UCI Cinemas Ltd
1995.10 - 1996.04
- I was employed part-time as an usher. Duties included customer care with patrons and cleaning. This job involved providing good customer service, working as part of a team and was very demanding.
- Below roles were in addition to full-time study whilst at university
Market Researcher/ Analyst
Centra-Heat
1995.07 - 1995.08
- Shell Technology Enterprise Programme
- This was an intensive eight week placement that required excellent time management and co-ordination skills. The purpose of my role was to carry out market research to establish a list of landlords in the West Midlands as potential clients for Centra-Heat. I designed a leaflet in three languages to distribute to the landlords as part of a wider marketing strategy using direct mail to help Centra-Heat extend their customer base and the dangers of Carbon Monoxide.
Marketing Assistant
University of Wolverhampton - Industrial Sandwich Placement
1994.06 - 1995.05
- This placement involved working within the Marketing department at the University. I worked as part of a team, with the purpose to market the services that the University had to offer to businesses. I gathered market research through interviews with the Head of Departments and other staff and used desk research to produce an interactive computer disk supported with marketing literature, which was successfully distributed to local businesses. The response was excellent for the University, the end product was even taken to South Africa for a demonstration as part of the communications network for the University. I organised a conference with delegates attending from all parts of the world. This job required a thorough understanding of practical marketing methods and a creative imagination. Excellent communication skills and working on my own initiative were essential for this job.
Customer Adviser
Debenhams
1993.11 - 1994.04
- This job required me to help and advise customers according to individual needs. Extensive knowledge of the store and its products was essential to provide excellent customer service. I assisted customers both personally and over the telephone. I was responsible for handling cash and stock taking and was professional enough to work on all departments.
Education
Oxford Executive Leadership Programme -
University of Oxford - Saïd Business School
Meridian Leadership Programme Graduate - undefined
Common Purpose Birmingham & Midlands
ILM Level 7 Leadership and Management - undefined
Postgraduate Diploma in Marketing - DipM, ACIM
University of Wolverhampton - Business School
BA [Hons] Business Studies Degree - Placement
University of Wolverhampton
1992.01 - 1996.01
A - Levels - English Literature, Sociology, History
Handsworth Wood Girls Secondary School - West Midlands
1989.01 - 1992.01
GCSE's - 8 GCSE’s including Maths & English
Handsworth Wood Girls Secondary School - West Midlands
1987.01 - 1989.01
Skills
- I possess a working knowledge of all Microsoft Office programmes including Excel, Word, PowerPoint and Outlook I also have experience with communications using E-Mail, Internet and Microsoft 365
REFERENCES
Available on request.
HOBBIES AND INTERESTS
I enjoy keeping fit and like to do rural walks. I enjoy the theatre, gardening and reading and enjoy travelling, having visited various countries all around the world including Mexico, America, India, Singapore, Bali and Hong Kong. I enjoy volunteering locally with the homeless, which is an issue close to my heart.
TRAINING COURSES
- Appraisal skills
- Interviewing skills
- Financial & Risk Management
- Equality, Diversity & Inclusion
- Health & Safety
- First Aid
- HR Management
- Employment Law
- ILM Level 7 in Strategic Management & Leadership
- Discipline within the workplace
- Media & Broadcasting
- Supervision skills
- Planning your fundraising strategy
- Conflict Resolution
- Safeguarding Adults and Children
- Mental Health First Aid
Key skills and experience include
- Exceptional leadership skills providing strategic direction to organisations, working with the board of Trustees, staff and beneficiaries to execute strategic objectives.
- Change management in challenging environments – improving organisational efficiency looking at strategy, teams, planning, engaging and executing plans. This has included restructures, skills audits and redeployment and culture shifts within the workplace.
- Operational and resource management – currently managing a staff team of 120 with five direct reports. Extensive experience of all HR and finance related matters.
- Budget & Risk management – setting and monitoring budgets, managing up to 45 different income streams and fully involved in end of year accounting processes.
- Fundraising expertise - I have a successful track record of sourcing new fundraising opportunities and increased revenue streams from different sources of funding to include, The National Lottery Fund, Charitable Trusts & Foundations, individual and corporate donations and statutory/government funding.
- Excellent communication and people skills and the ability to communicate at all levels developing stakeholder relationships.
- Adept in all aspects of charity governance including structures, codes of conduct and all legalities.
- Champion of Equality, Diversity & Inclusion
- Excellent organisational, analytical and time management skills
- Innovative with a creative flair and possessing excellent collaboration skills
Timeline
Acting CEO (covering for a sabbatical)
The Refugee & Migrant Centre
2024.06 - 2024.12
Deputy CEO
The Refugee & Migrant Centre
2016.09 - 2026.05
Head of Operations & Support Services
2007.10 - 2016.08
Marketing & Fundraising Manager
Smethwick Youth & Community Centre
2004.10 - 2006.02
Regional Marketing & Fundraising Manager
Volunteering Matters
1998.03 - 2003.06
Sales Adviser
Rackhams/House of Fraser
1997.11 - 1998.01
Customer Adviser
James Beattie Plc
1996.11 - 1997.01
Cinema Operative
UCI Cinemas Ltd
1995.10 - 1996.04
Market Researcher/ Analyst
Centra-Heat
1995.07 - 1995.08
Marketing Assistant
University of Wolverhampton - Industrial Sandwich Placement
1994.06 - 1995.05
Customer Adviser
Debenhams
1993.11 - 1994.04
BA [Hons] Business Studies Degree - Placement
University of Wolverhampton
1992.01 - 1996.01
A - Levels - English Literature, Sociology, History
Handsworth Wood Girls Secondary School - West Midlands
1989.01 - 1992.01
GCSE's - 8 GCSE’s including Maths & English
Handsworth Wood Girls Secondary School - West Midlands
1987.01 - 1989.01
Meridian Leadership Programme Graduate - undefined
Common Purpose Birmingham & Midlands
ILM Level 7 Leadership and Management - undefined
Postgraduate Diploma in Marketing - DipM, ACIM
University of Wolverhampton - Business School
Oxford Executive Leadership Programme -
University of Oxford - Saïd Business School