Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Pam Clark-Hirst

Leeds,West Yorkshire

Summary

Enthusiastic History Student combining strong research and analytical skills with extensive experience in customer service and reception roles. Delivered exceptional customer satisfaction through effective communication, problem-solving, and teamwork in fast-paced environments. Committed to applying historical insights to enhance cultural understanding and contribute to team success.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

EE Ltd
Darlington, County Durham
04.2000 - 11.2020
  • Answered customer service enquiries quickly and accurately each shift.
  • Provided support for product questions, feedback, and complaints for customers.
  • Resolved service issues promptly to maximise customer satisfaction outcomes.
  • Managed inbound customer service calls to resolve queries and complaints.
  • Built rapport through courteous, professional customer communications during every interaction.
  • Handled customer account enquiries accurately to support complaint resolution.
  • Maintained accurate records of customer interactions for future reference.
  • Delivered first-class customer service by anticipating customer needs and requirements.

Bodyshop Receptionist

Calderford
Wakefield, West Yorkshire
07.1995 - 03.2020
  • Greet guests and clients with friendly, positive front-desk presence daily.
  • Keep reception area clean and organised to create welcoming first impressions.
  • Welcome visitors warmly and provide professional first contact for the organisation.
  • Deliver polite, professional customer service to strengthen business reputation.
  • Complete day-to-day administrative tasks to support staff needs.

Administrator/Receptionist

Tate of Leeds
Leeds, West Yorkshire
05.1985 - 05.1989
  • Answered telephone calls, provided information, and recorded messages, facilitating effective communication and support for clients and colleagues.
  • Managed company diary, arranging bookings, checking availability, and scheduling appointments to optimise time and resource allocation.
  • Handled booking confirmations and processed cancellations, ensuring calendar remained accurate and up-to-date for seamless scheduling.

Education

Bachelor of Arts - History

The Open University
Milton Keynes, MIK
01-2029

Skills

  • Customer service
  • Problem resolution
  • Effective communication
  • Active listening
  • Conflict resolution
  • Team collaboration
  • Time management
  • Administrative support

Interests

  • Reading
  • crafts - crochet, knitting and cross stitch
  • Dof walking

Timeline

Customer Service Representative

EE Ltd
04.2000 - 11.2020

Bodyshop Receptionist

Calderford
07.1995 - 03.2020

Administrator/Receptionist

Tate of Leeds
05.1985 - 05.1989

Bachelor of Arts - History

The Open University
Pam Clark-Hirst