PALWASHA NISHAD
Ilford,UK
Summary
Dedicated professional with a strong ability to accept challenges and initiate new tasks, demonstrating exceptional complaint resolution skills and teamwork. Proficient in time management and adept at working under pressure, with a willingness to work overtime when necessary. Known for high patience in dealing with people, maintaining an obedient and well-mannered demeanour. Skilled in MS Office applications including Outlook, Word, and Excel.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Office Admin
Regional office Dubai
Dubai
- Operation Works
- Leasing Works
- Handle Meetings
Tea for U Bethnal Green London
London
12.2024 - 01.2026
- Product knowledge
- Customer preference
- Polite and professional
- Order Accuracy
Customer Service Representative Cum In Mall of silicon Central Dubai
Lulu Group International UAE
Dubai
12.2023 - 11.2024
- Full knowledge about mall operation.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Supervisory duties include training, writing, conducting performance appraisals, and assisting management.
Mall Receptionist
Mall of Silicon Oasis, Lulu Group International, UAE
Dubai
12.2022 - 12.2023
- All Documentation and Computerized works as receptionist
- All Employees related Documentation works.
- Leasing administration works.
- Working as an office in-charge
Sales Executive
Smart Wings Marketing in Management, UAE
04.2021 - 12.2021
- Meeting with clients virtually or during sales visits.
- Managing budgets.
- Maintaining statistical and financial records.
- Dealing with customer queries and complaints.
Bonanza Satrangi Store Pakistan
12.2018 - 03.2020
- Work as Sale person
- Guiding the customer about stock.
- Telling Customer about items on sales.
- Resolve Customers queries
Education
Master - Project Management
BPP University London
London, UKMaster - Chemistry
UAJK Muzaffarabad Azad Kashmir
Muzaffarabad, Azad Kashmir, PakistanSkills
- Accept challenges and initiate new tasks
- Complaint resolution & team worker
- Working under pleasure willing to overtime
- Have a high patience dealing people
- Obedient, well-mannered person
- Time management
- MS office outlook, Word and Excel
Certification
- Fire and Safety Training
- Lulu Group Regional Head Office, Dubai, UAE
- October 14, 2022
Language
English –Fluent Urdu –Native
Hindi – Native
Reference
Available Upon request.
Personal Qualities
- Leadership Flexible
- Intelligent Truthful
- Teamwork Self-Motivated
- Good Listener Friendly
- Active Creative
Timeline
Tea for U Bethnal Green London
12.2024 - 01.2026
Customer Service Representative Cum In Mall of silicon Central Dubai
Lulu Group International UAE
12.2023 - 11.2024
Mall Receptionist
Mall of Silicon Oasis, Lulu Group International, UAE
12.2022 - 12.2023
Sales Executive
Smart Wings Marketing in Management, UAE
04.2021 - 12.2021
Bonanza Satrangi Store Pakistan
12.2018 - 03.2020
Office Admin
Regional office Dubai
Master - Chemistry
UAJK Muzaffarabad Azad Kashmir
Master - Project Management
BPP University London