PALLAVI NARAYAN
Brentwood,Essex
Summary
Over 20 years of experience in customer service, export sales, supply chain, and branch banking. Expertise in International Trade, SAP, and MS Office Tools. Experience across several roles, including Customs Coordinator at Danone UK & IE, Customer Service lead at McCain Foods Limited and Personal Banker Authoriser at HDFC Bank.
Overview
26
26
years of professional experience
Work History
Customs Coordinator - Logistics
Danone UK & Ireland
London
05.2025 - Current
- Customs Coordinator with proven experience in international trade compliance, customs clearance, and cross-border logistics operations within the FMCG sector. Expertise in UK, EU, Ireland, and Northern Ireland customs procedures, import/export declarations, Brexit compliance, TSS, GVMS, GMR creation, commodity code classification, customs valuation, Rules of Origin, and VAT compliance. Experienced in collaborating with customs brokers, freight forwarders, hauliers, government authorities, and internal stakeholders to ensure efficient customs clearance, regulatory compliance, and uninterrupted supply chain operations. Strong analytical, problem-solving, and stakeholder management skills with a track record of resolving customs issues, improving processes, and minimizing border delays.
- Managed end-to-end customs activities for UK, EU, Ireland, and Northern Ireland shipments, ensuring compliance with customs regulations and facilitating seamless trade operations.
- Coordinated import and export customs declarations with customs brokers and freight forwarders to achieve on-time delivery targets.
- Supported post-Brexit customs operations using TSS and other customs platforms.
- Reviewed and validated commodity codes, customs values, origin data, and supporting documentation.
- Investigated and resolved customs declaration errors, validation failures, and border clearance issues.
- Collaborated with logistics providers, warehouses, transport teams, and government agencies to minimize customs delays and compliance risks.
- Identified and implemented process improvements that enhanced customs accuracy and streamlined operations.
- Professional Experience Highlights
Customer Service Specialist- Supply Chain
McCain Middle East FZE
Dubai
12.2011 - 06.2024
- Coordinated the movement of shipments from suppliers to customers, ensuring accurate documentation for smooth customs clearance and timely stock receipt.
- Liaised with suppliers to ensure timely dispatch of orders, consistently monitoring shipment schedules to meet requested delivery dates.
- Oversaw physical and system-based movement of goods, synchronizing logistics with system processes for efficient tracking and management.
- Conducted lead time mapping to enhance order visibility, proactively addressing delays and resolving operational issues.
- Facilitated transportation lane planning, analysing lead time components to recommend optimal lanes for supply chain efficiency.
- Managed claims and reimbursement processes, collaborating with customers and suppliers to ensure timely settlements with accurate documentation.
- Actively participated in regular meetings with suppliers and customers to resolve issues and improve operational performance.
- Analysed supply chain trends and exception reports, recommending process improvements using SAP and various reporting tools.
Personal Banker Authoriser (backup branch Manager)
HDFC Bank Limited
Bangalore
12.2007 - 03.2010
- Managed branch administration, overseeing day-to-day operations.
- Supervised and monitored the Personal Banker desks and contract sales staff, ensuring optimal performance.
- Authorized Personal Banker transactions and ensured adherence to daily operational protocols.
- Generated business through direct sales to walk-in customers and referrals, while implementing cross-selling initiatives to enhance customer engagement.
- Deepened relationships with existing customers by cross selling a full range of banking products and services.
- Enhanced the value of existing accounts and focused on retention of customer portfolios.
- Monitored and followed up on all customer complaints and issues, ensuring timely resolution.
- Collaborated with the sales team to meet cross-selling targets and ensure product penetration.
- Motivated teams to consistently meet or exceed budgeted targets and achieve business goals.
- Monitored telesales teams to ensure timely follow-up on leads and achieved conversion targets.
Deputy Manager (Branch Banking)
Kotak Mahindra Bank Limited
Bangalore
09.2004 - 08.2006
- Managed all service-related issues within the branch, from account opening to the delivery of customer banking products.
- Advised mapped customers on investment options, specialising in third-party products like mutual funds and insurance to meet their financial needs.
- Established relationships with customers through regular communication and personalised service, enhancing customer loyalty.
- Followed up with customers to resolve additional issues, ensuring satisfaction and retention.
Officer
Centurion Bank Limited
Bangalore
11.2001 - 09.2004
- Managed front office operations, facilitating account openings, term deposits, ATM card issuance, and customer assistance to enhance customer experience.
- Oversaw cash and transaction services, ensuring smooth operations and consistently high-quality customer service.
- Resolved customer queries, maintaining high satisfaction levels and fostering customer loyalty.
- Managed remittances, including issuing bankers' cheques, demand drafts, internal transfers, and standing instructions.
- Marketed and processed personal loan applications, assisting customers with queries and documentation.
- Oversaw clearing operations, managing both inward and outward clearing, and ensured the collection of anywhere banking charges.
- Provided investment banking services, focusing on mutual funds and Government of India (GOI) bonds.
Media Sales Consultant
India's Best.com Pvt. Ltd.
Bangalore
11.2000 - 09.2001
- Managed complete sales cycle: prospecting, qualifying clients, pitching, presenting, negotiating terms, closing deals, and coordinating with internal departments to ensure timely delivery of services.
- Conducted market planning to identify and target potential customers, enhancing outreach effectiveness.
- Collaborated with advertising agencies to design and develop brand logos, strengthening brand identity for clients.
Education
Master of Business Administration (MBA) -
Visveswaraya Technological University
India01-2000
Bachelor of Business Administration (BBA) -
Mangalore University
India01-1998
Skills
- Trade compliance
- Cross-border logistics
- Import export control
- Documentation review
- Customer service
- Time management
- Customer service excellence
- Effective communication
- Multitasking efficiency
Websites, Portfolios, Profiles
https://www.linkedin.com/in/pallavi-narayan-26137a16/
Timeline
Customs Coordinator - Logistics
Danone UK & Ireland
05.2025 - Current
Customer Service Specialist- Supply Chain
McCain Middle East FZE
12.2011 - 06.2024
Personal Banker Authoriser (backup branch Manager)
HDFC Bank Limited
12.2007 - 03.2010
Deputy Manager (Branch Banking)
Kotak Mahindra Bank Limited
09.2004 - 08.2006
Officer
Centurion Bank Limited
11.2001 - 09.2004
Media Sales Consultant
India's Best.com Pvt. Ltd.
11.2000 - 09.2001
Master of Business Administration (MBA) -
Visveswaraya Technological University
Bachelor of Business Administration (BBA) -
Mangalore University