PALIHAWADANA ARACHCHIGE CLEMENT SANDARU MANEESHA PERERA
Plymouth,United Kingdom
Summary
To work in a competitive environment that effectively utilizes my managerial, analytical, interpersonal, leadership, and organizational skills to conceive and achieve solutions that help the organization in not only meeting its objectives but also allowing it to grow, thereby, enhancing my own skills as an individual and as a key player in the organization's development.
Overview
2
2
years of professional experience
Work history
Customer Relationship Agent / Restaurant Captain
Hilton Hotels & Resorts
Colombo, Sri Lanka
2021.12 - 2023.12
- Handling guest inquiries related to food delivery via the telephone
- Working alongside Culinary and F&B teams to meet guest satisfaction
- Handling inquiries and managing guest feedback via telephone
- Creating awareness on promotions
- Taking care of incoming and outgoing calls and customer support requests, creating sales leads that turn into new clients, figuring out and evaluating client requirements to satisfy them and handling customer complaints, analyzing customer feedback, and Responding to Reviews
- Specially Worked for the Confrérie de la Chaîne des Rôtisseurs in, at Hilton Colombo & Oktoberfest in 2022
- Doing the Audits and Analyzing the P&L Report.
- Handled customer complaints with poise and grace.
- Coordinated inventory and restocked condiments and consumables using check SCM.
Education
MSc. - Tourism and Hospitality Management
University of Plymouth
Plymouth 2024.01 -
BSc. (Hons) - Events, Tourism, And Hospitality Management
University of Plymouth
Plymouth 01/2019 - 2022.01
Diploma of Education - SPIRITS
Beverage Academy International
Kotte, Sri Lanka 2001.04 - 2019
Diploma of Education - WINE
Beverage Academy International
Kotte, Srilanka 2001.04 - 2020
Diploma - Airline fares/ E-ticketing, GDS, Reservations, Tours, Marketing, cargo, and airport operations.
International Airline Ticketing Academy ( IATA )
Colombo, Sri Lanka 2001.04 - 2019
Certificate Course - Certificate in applied information technology
Telecom Training Canter
Welisara, Srilanka 2001.04 - 2016
Skills
- Team Work
- Effective Communication
- Flexibility
- Time Management
- Customer Handling
- Customer Service
- Hospitality
- Multitasking
- Event Planning
- Event Management
- Project Management
- Hospitality Management
- Microsoft Office package
Additional Information
- LinkedIn -https://www.linkedin.com/in/sandaru-perera-919461140/
Volunteer experience
- Club Director,
Leo Club of Maharagama Golden City.
Dates volunteered - 2021 – 2022.
- Program Coordinator,
Leo Club of Maharagama Golden City.
Dates volunteered - Jan 2021 – Present.
(Won the appreciation for the Leo on the mouth in July )
- Member,
Leo club of NSBM.
Dates volunteered -Jan 2019 – Feb 2021.
Volunteer duration - 2 yrs 2 months.
Languages
English
Advanced
Reference
- Mr. Romesh Perera
Assistant Food & Beverage Manager,
Hilton - Colombo.
TP - (+94) 77 304 3800
E - Mail - Romesh.perera@hilton.com
- Mr. Chamil Hewage
Restaurant Operations Manager,
Hilton - Colombo.
TP - (+94) 76 928 8017
E - Mail - chamil.hewage@hilton.com
Declaration
I do hear by declaring that the particulars furnished above me are true and accurate to the best of my knowledge. And I assure you sir/madam that in the event of being selected, I will perform my duties to your entire satisfaction.
Timeline
MSc. - Tourism and Hospitality Management
University of Plymouth
2024.01 -
Customer Relationship Agent / Restaurant Captain
Hilton Hotels & Resorts
2021.12 - 2023.12
Diploma of Education - SPIRITS
Beverage Academy International
2001.04 - 2019
Diploma of Education - WINE
Beverage Academy International
2001.04 - 2020
Diploma - Airline fares/ E-ticketing, GDS, Reservations, Tours, Marketing, cargo, and airport operations.
International Airline Ticketing Academy ( IATA )
2001.04 - 2019
Certificate Course - Certificate in applied information technology
Telecom Training Canter
2001.04 - 2016
BSc. (Hons) - Events, Tourism, And Hospitality Management
University of Plymouth
01/2019 - 2022.01