Palden Sherpa
Camberley,Surrey
Summary
Organised and detail-focused graduate with 4+ years of retail customer service experience and 3+ years managing multi-channel order processing, including international supplier orders, for a fast-paced small business. Experienced in processing orders accurately, resolving order-related queries and discrepancies, liaising with suppliers and delivery partners, and keeping customers updated on order status. Confident telephone and written communicator, comfortable multitasking under pressure. Full UK driving licence. BA (Hons) in Business and Management. Seeking to bring order processing, customer service, and operational support experience to an Operations Assistant role.
Overview
6
6
years of professional experience
Work history
Operations & Customer Coordinator
Koi Sushi
Surrey , Surrey
2023.05 - Current
- Manage international orders for restaurant supplies and staff items sourced from Nepal, maintaining contact with overseas suppliers to track shipments and resolve delays through to delivery
- Adapt communication for international customers (e.g. a group of Korean visitors attending a month-long UK event), using translation tools to understand requirements and deliver consistent, tailored service
- Process customer orders accurately across multiple platforms (Deliveroo, Uber Eats, Just Eat, in-house), ensuring timely and correct despatch
- Respond to customer queries by phone and message, updating customers on order status and resolving delays or discrepancies promptly
- Liaise with suppliers and delivery partners daily to ensure smooth order fulfilment and timely stock replenishment
- Maintain accurate menu, pricing, and stock information across all platforms, correcting errors before they reach customers
Customer Service
Asda
Farnborough, Hampshire
2020.03 - 2024.05
- Resolved customer queries and complaints promptly by phone and in person, maintaining satisfaction in a fast-paced retail environment — 4+ years of direct retail customer service experience
- Collaborated with team members to manage multiple priorities and keep operations running smoothly
- Communicated in Nepali and conversational Hindi to support a diverse customer base
Education
BA (HONS) - Business and Management
Bournemouth University
09/2022 - 05/2026
A levels -
The Sixth Form College Farnborough
9 2019 - 5 2022
Skills
- Order processing & accuracy (multi-channel, including international)
- Customer service & query resolution
- Telephone & written communication
- Supplier & logistics liaison (domestic and overseas)
- Multitasking & organisational skills
- Attention to detail under pressure
- Microsoft Office (Excel, Word, Outlook)
- Full UK driving licence
Project Experience
JP Morgan Chase & Co. Agile Job Simulation, Forage (2024) — Created and prioritised user stories in Trello and contributed to stand-ups, sprint reviews and retrospectives.
CBRE Project Management Job Simulation, Forage (2024) — Reviewed a project plan, identified risks and dependencies, and built a simple Gantt chart to support structured delivery and milestone tracking.
Timeline
Operations & Customer Coordinator
Koi Sushi
2023.05 - Current
Customer Service
Asda
2020.03 - 2024.05
A levels -
The Sixth Form College Farnborough
9 2019 - 5 2022
BA (HONS) - Business and Management
Bournemouth University
09/2022 - 05/2026