Palash Jha
London,Essex
Summary
Highly organized and detail-oriented professional with a Master's degree and extensive experience in higher education settings. Proven ability to collaborate across departments, streamline processes, and provide effective IT support. Proficient in Office 365, and experienced in working with ITSM, timetabling, and customer service. Ready to contribute to your team.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Student IT Support
University of West London
London, Greater London
2023.09 - 2024.12
- Support university IT account setup, password resets, and troubleshooting for new students and staff.
- SysAid ITSM, SysAid AI chatbot, and Office 365 apps for efficient resolution.
- Leverage Copilot AI for research and Bomgar for remote support.
Clearing Call Agent
University of West London
London, Greater London
2023.08 - 2023.08
- Assisted prospective students with enrollment, applications, and program details via phone.
- Addressed concerns, providing clear and accurate information.
- Used communication and problem-solving skills to ensure a smooth transition to enrollment.
- Instilled confidence, supporting students throughout their educational journey.
UWL-SU Summer School Student Support Officer
Ruskin College
Oxford, UK
2023.07 - 2023.07
- Led the Summer School program, aligning activities with university values.
- Supported international students with orientation and cultural integration.
- Organized walking tours and social events to foster connections and networking.
- Ensured smooth operations for an enriching participant experience.
Event Assistant
University of West London
City of London
2023.06 - 2023.06
- Managed event logistics, coordinating with vendors, overseeing registration, and ensuring timely food and drink delivery.
- Conducted pre-event checks and facilitated smooth setup and teardown to minimize disruptions.
- Collaborated with the Event Manager for seamless planning and execution.
- Ensured quality services and a positive experience for all attendees.
F.O.H.
The Railway Tavern
Greater London, UK
2023.06 - 2023.08
- Delivered friendly and efficient customer service in a fast-paced environment.
- Worked flexible hours, effectively handling challenging situations.
- Maintained high hygiene standards and a clean workspace.
- Processed orders quickly and accurately.
Bar Staff
Belair House
London
2023.05 - 2023.05
Education
Master of Arts - Advanced Music Technology
London College of Music (University of West London)
London 2023.02 - 2024.05
Bachelor of Commerce - Economics
BSSS college, Bhopal, M.P.
India 2015.06 - 2018.04
Skills
- SysAid ITSM
- Active Directory
- Data Entry
- Microsoft Azure
- Evision
- Bomgar
- Office 365 (MS Office Suite)
- Proactive and positive customer service
- Delivery and service management
- Communication
- Good listener
- Problem-Solving
- Teamwork
- Emotional Intelligence
Certification
- CRM Basics: Unlock Business Growth through Relationships (LinkedIn Learning) – November 2024
- Learning Word Desktop Microsoft 365 (LinkedIn Learning) – November 2024
- Word Quick Tips (LinkedIn Learning) – July 2024
- SQL Server Management Enabled by Azure Arc (LinkedIn Learning) – October 2024
- Excel: PivotTables for Beginners (LinkedIn Learning) – August 2024
- IT Service Desk Careers and Certifications: First Steps (LinkedIn Learning) – September 2024
Languages
Hindi
Native
English
Advanced (C1)
Timeline
Student IT Support
University of West London
2023.09 - 2024.12
Clearing Call Agent
University of West London
2023.08 - 2023.08
UWL-SU Summer School Student Support Officer
Ruskin College
2023.07 - 2023.07
Event Assistant
University of West London
2023.06 - 2023.06
F.O.H.
The Railway Tavern
2023.06 - 2023.08
Bar Staff
Belair House
2023.05 - 2023.05
Master of Arts - Advanced Music Technology
London College of Music (University of West London)
2023.02 - 2024.05
Bachelor of Commerce - Economics
BSSS college, Bhopal, M.P.
2015.06 - 2018.04