Palash Goswami
Business Analyst And Direct Sales Manager
Swansea,SWA
Summary
Results-driven Business Analyst with over 5 years of experience in business analysis, data analysis, and direct sales management within the energy and technology sectors. Adept at optimizing business processes, implementing software solutions, and leveraging data to drive strategic decisions. Proven ability to manage complex projects, collaborate with cross-functional teams, and deliver actionable insights that enhance operational efficiency. Strong analytical and communication skills, with a talent for problem-solving and leadership. Holds a Master's degree in Business Analysis from Swansea University and a Bachelor's degree in Engineering.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Business Analyst
The Consumer Helpline
Swansea, City and County of Swansea
10.2023 - Current
- Conducted detailed analysis of business processes, implementing improvements that boosted operational efficiency by 15%
- Managed implementation of new CRM system, enhancing customer data accuracy and sales reporting capabilities
- Developed Tableau dashboards to monitor KPIs, enabling data-driven decisions at executive level.
Direct Sales Manager
The Consumer Helpline ( YU Energy)
10.2023 - Current
- Led a sales team in direct sales of energy solutions, achieving a 25% increase in annual revenue
- Developed and executed sales strategies that resulted in a 30% growth in the customer base
- Maintained strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
Implementation Specialist & Data Analyst
Webgility Inc.
Indore
01.2020 - 09.2022
- Spearheaded the implementation of ERP solutions for small and medium-sized enterprises, ensuring seamless integration and comprehensive user training
- Analyzed client data to identify trends and provide actionable insights, leading to a 20% increase in client satisfaction
- Collaborated with cross-functional teams to resolve technical issues, optimizing system performance and reducing downtime by 30%.
Education
Master of Science - Business Analytics
Swansea University
Swansea, SWA 08.2022 - 09.2023
Bachelor of Science - Engineering
IES IPS Academy
INDIA 09.2014 - 08.2018
Skills
Business Process Optimization: Proficient in BPMN, UML, and process flow documentation
Data Analytics & Visualization: Skilled in SQL, Excel, Tableau, and Power BI for data-driven decision-making
Project Management: Experienced in Agile and Waterfall methodologies, utilizing tools like JIRA and MS Project
Software Implementation: Expertise in implementing ERP and CRM systems, ensuring smooth integration and user adoption
Technical Troubleshooting: Strong problem-solving abilities in diagnosing and resolving software issues
Data Integration: Experience in integrating data from various sources for comprehensive analysis and reporting
Soft Skills
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical stakeholders.
- Leadership: Proven ability to lead cross-functional teams, mentor junior staff, and drive projects to successful completion.
- Problem-Solving: Strong analytical and critical thinking skills, with a knack for developing innovative solutions to business challenges.
- Customer Focus: Dedicated to understanding customer needs and delivering solutions that exceed expectations.
- Adaptability: Agile and flexible in responding to changing business environments and project requirements.
- Collaboration: Experienced in working effectively with diverse teams, fostering a cooperative and productive work environment.
Certification
Certified Business Analysis Professional (CBAP), IIBA, 2021
City
Swansea
Timeline
Business Analyst
The Consumer Helpline
10.2023 - Current
Direct Sales Manager
The Consumer Helpline ( YU Energy)
10.2023 - Current
Master of Science - Business Analytics
Swansea University
08.2022 - 09.2023
Implementation Specialist & Data Analyst
Webgility Inc.
01.2020 - 09.2022
Bachelor of Science - Engineering
IES IPS Academy
09.2014 - 08.2018