Summary
Overview
Work History
Education
Skills
Soft Skills
Certification
City
Timeline
Intern
Palash Goswami

Palash Goswami

Business Analyst And Direct Sales Manager
Swansea,SWA

Summary

Results-driven Business Analyst with over 5 years of experience in business analysis, data analysis, and direct sales management within the energy and technology sectors. Adept at optimizing business processes, implementing software solutions, and leveraging data to drive strategic decisions. Proven ability to manage complex projects, collaborate with cross-functional teams, and deliver actionable insights that enhance operational efficiency. Strong analytical and communication skills, with a talent for problem-solving and leadership. Holds a Master's degree in Business Analysis from Swansea University and a Bachelor's degree in Engineering.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Business Analyst

The Consumer Helpline
Swansea, City and County of Swansea
10.2023 - Current
  • Conducted detailed analysis of business processes, implementing improvements that boosted operational efficiency by 15%
  • Managed implementation of new CRM system, enhancing customer data accuracy and sales reporting capabilities
  • Developed Tableau dashboards to monitor KPIs, enabling data-driven decisions at executive level.

Direct Sales Manager

The Consumer Helpline ( YU Energy)
10.2023 - Current
    • Led a sales team in direct sales of energy solutions, achieving a 25% increase in annual revenue
    • Developed and executed sales strategies that resulted in a 30% growth in the customer base
    • Maintained strong relationships with key clients, ensuring high levels of customer satisfaction and retention.

Implementation Specialist & Data Analyst

Webgility Inc.
01.2020 - 09.2022
  • Spearheaded the implementation of ERP solutions for small and medium-sized enterprises, ensuring seamless integration and comprehensive user training
  • Analyzed client data to identify trends and provide actionable insights, leading to a 20% increase in client satisfaction
  • Collaborated with cross-functional teams to resolve technical issues, optimizing system performance and reducing downtime by 30%.

Education

Master of Science - Business Analytics

Swansea University
Swansea, SWA
08.2022 - 09.2023

Bachelor of Science - Engineering

IES IPS Academy
INDIA
09.2014 - 08.2018

Skills

Business Process Optimization: Proficient in BPMN, UML, and process flow documentation

Soft Skills

  • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical stakeholders.
  • Leadership: Proven ability to lead cross-functional teams, mentor junior staff, and drive projects to successful completion.
  • Problem-Solving: Strong analytical and critical thinking skills, with a knack for developing innovative solutions to business challenges.
  • Customer Focus: Dedicated to understanding customer needs and delivering solutions that exceed expectations.
  • Adaptability: Agile and flexible in responding to changing business environments and project requirements.
  • Collaboration: Experienced in working effectively with diverse teams, fostering a cooperative and productive work environment.

Certification

Certified Business Analysis Professional (CBAP), IIBA, 2021

City

Swansea

Timeline

Business Analyst

The Consumer Helpline
10.2023 - Current

Direct Sales Manager

The Consumer Helpline ( YU Energy)
10.2023 - Current

Master of Science - Business Analytics

Swansea University
08.2022 - 09.2023

Implementation Specialist & Data Analyst

Webgility Inc.
01.2020 - 09.2022

Bachelor of Science - Engineering

IES IPS Academy
09.2014 - 08.2018
Palash GoswamiBusiness Analyst And Direct Sales Manager