Palak
Zirakpur, Punjab,India
Summary
An experienced, ambitious and result-oriented quality analyst with expertise in quality auditing, training delivery and problem solving. I am highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills.
Overview
1
1
Certification
Work history
Senior Quality Evaluator
Concentrix Daksh Services Pvt. Ltd.
Chandigarh, India
05 2022 - Current
- Tracked quality metrics and implemented strategies to address underperforming areas.
- Aligned with multiple client projects
- Aligned with a critical LOB which directly deals with the end customer
- Led internal audits to uncover vulnerabilities and quality issues.
- Gathered and reviewed current data to determine areas in need of improvement.
- Evaluated established processes to determine root cause of non-conformance.
- Lead calibration calls
- Client Reporting/Interactions
- Conduct regular Shift Huddles/Briefings/Dip Checks
- Maintained compliance with regulatory requirements and company policies.
- Conduct training refresher sessions for the analysts under performance.
Senior Representative
Concentrix Daksh Services Pvt. Ltd.
Chandigarh, India
01 2021 - 05 2022
- Worked in a document verification process
- Worked as a temporary SME and supported nesting batches related to product
- Performed quality audits for OJT batches
- Worked in multiple LOBs
- Adhered strictly to policies and procedures for continued company compliance
- Completed duties to deliver on targets with accuracy and efficiency.
Customer Service Representative
Concentrix Daksh Services Pvt. Ltd.
Chandigarh, India
06 2018 - 12 2020
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assited customers with product returns and exchange
Education
Bachelor Of Arts - English (Hons.)
IGNOU
06/2020 - 07/2023
Skills
- Data Analysis
- Excel Proficiency
- People Management
- Multitasking
- Teamwork
- Active Listening
- Communication skills
- Task Prioritizing
Certification
Have been awarded twice as star performer with 'AABHAR'
Languages
English
Fluent
Timeline
Senior Quality Evaluator
Concentrix Daksh Services Pvt. Ltd.
05 2022 - Current
Senior Representative
Concentrix Daksh Services Pvt. Ltd.
01 2021 - 05 2022
Customer Service Representative
Concentrix Daksh Services Pvt. Ltd.
06 2018 - 12 2020
Bachelor Of Arts - English (Hons.)
IGNOU
06/2020 - 07/2023